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Steps to using Feedback Manager
Yesterday I educated a seller who was seeking help to get feedback removed. I was unfortunately unable to raise an escalation because they had not taken the first required step to “officially” request removal through the Feedback Manager user interface in Seller Central.
I am taking this opportunity to post the steps to “officially” request feedback removal, which any seller needs to do before seeking assistance with an escalation. Please follow the steps below to request removal.
- From the three-line menu at the top left corner of Seller Central, go to "Customers" and select "Feedback Manager."
- Locate the feedback that you want to have reviewed.
- In the "Actions" column, select "Request removal" from the drop-down menu.
If a Community Manager tries to escalate feedback removal and the seller has not gone through the steps above, the business team will dismiss our request without taking any action. If after you have done the 3 steps above, the feedback is not removed, then you may visit the forums and we will consider the merits of your case and determine if there is a possible path to escalation.
Susan
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