Hello,

3 month ago Amazon started an investigation and then my account was deactivated. I did not break any rules and when I called support they said that my supplier refused to provide required documentation when Amazon contacted them about my case. I could not expect that because Amazon accepted their invoices and I was absolutely sure that my supplier is an official distributor of thir products. You can see their invoices accepted in these 2 cases: (14655643781, 14165895401).

It was not my fault but I understand why my account was deactivated. But now when I requested my money back Amazon has sent me this message:

"After completing our investigation and reviewing the information you provided, we have determined that your Amazon seller account has been used to engage in deceptive, fraudulent, or illegal activity that harms our customers, other selling partners, and our store.

What happens now?

The funds in your account will not be disbursed to you. This is a final decision made after reviewing the information you provided."

They did not even do an interview with me to complete their investigation. I did not break any rules and I can provide any required documentation. This is very unfair, because I earned this money by working on this platform and I am absolutely sure that they belong to me. I request an assistance to continue this investigatin so I could at least have my money back. Thank you in advance.

My goods were taken by amazon. They just give 120 days to appeal.

Really unfair. Thank you amazon for giving me the worst experience of my life.

Hello everyone,

need help with my Amazon seller account. I have 4 private label brands registered with Amazon, but my account has been deactivated for 20 days and I haven't been able to resolve the issue. I need suggestions on transferring the registered brands to another seller account. Please advise on the next steps I should take to save my registered brands with Amazon. if the suggestions are to transfer the registered brands to another seller account, is it really possible?