We listed a product and were set up as "non-returnable" while all our competitors are listed as returnable.

We have gone back and forth with Amazon for about a month and a half and have gotten absolutely no where. We have been told it is due to our product type so we changed the product type as suggested and nothing changes. We have been told it is due to the GL category Drugstore yet we've had reps pull up at least 15 competitor ASINS that ARE returnable and all representatives have confirmed the competitors have the same GL is our product.

Last representative told us to change the browse node by deleting the listing, waiting 24 hours and then adding the product via a flat file. We did this as well and we are still listed as non-returnable.

Does anyone have any idea how this "non-returnable" option is selected by Amazon and if so do you know how to change this?

Hi fellow sellers and amazon mods,

We have global stores including in UK. But we have not registered for FBA in Europe nor have ever used FBA there.

In US, we have used FBA, but we do not intend to use it now anymore.

Are we still required to provide COO, if we have no intention to use FBA for any of the stores. We only work with FBM.

thanks for input please

ns

Hello there,

We sell research books on Amazon under the name <business_name>. We have two platforms:

1) <business_name> (Canada)

2) <business_name> (United States)

However, in our Seller Central account, we see another marketplace named Amazon.com (United States) which we did not create. In this account, it looks like some Gift Cards are being sold for a while by someone else (which we never listed and never sell). And to our utter surprise, there are thousands of customer messages claiming the refund for Gift Cards they appear to purchase. We are totally confused and scared at this. How can we get messages from "customers" for the product which we never listed and never sell? And scaringly, they are claiming for refund *from us* which we never listed and never sell/sold. Could you please help us understand the situation?

Kind regards,