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Reactivate my account
Greetings I have big problem. Please help me to solve it Amazon deactivate (silver fox) seller account because I had (planets luxury) seller account before. But I closed and delete all data for planets luxury account and now I can't access or login anymore. So it's not active (planets luxury) Please find attached picture.
[Moderator Edit: removed personal information]
[Moderator Edit: removed personal information]
And every time I appeal to reactivate ( silver fox) seller account. I sent that email I closed my account and deleted my data from (submit a request to close your Amazon account and delete your personal information link )
and now I can't access or login anymore) . But every time They send me automatic reply ( we don't have enough information) And they need approve and evidence I Don't have any information for this email (planets luxury account) Now I have now just 1 seller account (silver fox)
Please anybody can help me
How can I reactivate my account
Regards
2 replies
Seller_OvL8C4BJWiuS9
No where does it say the first account was actually closed. You are really only allowed one account, so why would you request to close the first one. Did you have any violations or was the first one deactivated?
Atlas_Amazon
Hello @Seller_MtSIQO8X3gwBh
Thank you for the information provided regarding the situation with your two accounts. I understand you requested to have the information with your planets luxury account deleted, but our team has deactivated your silver fox account for being associated.
This will mean the planets luxury account was not entirely deleted. However, if you are unable to access the account, we would advise on trying to address the concern impacting it on your silver fox account. Do you recall what issues had originally impacted the planets luxury account?
You will want to provide the needed information for review alongside an explicit explanation that the information is meant for the planets luxury situation. If you have done this, please provide the follow up messaging you received.
Any other details that you have available on this situation should be provided on this thread for assistance.
Best,
Atlas
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