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Trying to Reactivate my Amazon Seller Account
Hello, I am trying to reactivate my seller account, but I am stuck in the same loop. On the home page of my account I see this message "Your account has been deactivated". Please click "Reactivate Your Account" below it takes me to update credit card information, I have added a new account but doesn't let me do anything else. Even when clicking HELP, it takes me back to to the "Your account has been deactivated". I am unable to resubmit documents to reactivate my account. Please help Amazon.
13 replies
Seller_kIukTwdhvntAp
This is my standard credit card template so use what applies!
Amazon is weird on so many levels and this seems to work at least sometimes!
First, be sure it is an actual CREDIT Card. While Amazon claims that a Debit Card will work, that is seldom true! They WILL charge a Debit Card for initial fees but they will NOT take it on continuing basis most of the time despite their claims!
Put the card number into your BUYER side account first. Wait an hour (sometimes less) for the gerbils to work their way through the system and then put it in the SELLER side.
There was one recent response from a seller on a post that they DELETED the card that was on the buyer side and put the SAME card back in after a little bit and it fixed the problem. Amazon is a maze of broken links in their antiquated software.
Here are a couple threads where an OP says it worked.
https://sellercentral.amazon.com/seller-forums/discussions/t/096ef5b2-ffd5-4943-86fe-41c9d087a7e7?postId=0fbb2fae-1e92-4c41-bdb5-80851137886b
https://sellercentral.amazon.com/seller-forums/discussions/t/a81a37ec-71f9-4247-87a1-b79c6000bfd1?postId=68fd87bc-9e03-40a8-9e75-2afc054f7c2b
https://sellercentral.amazon.com/seller-forums/discussions/t/d42f54b5-aee0-48a2-8927-25287095f409?postId=3c9b06ef-e62b-4916-8bc9-7dad3391a64e
https://sellercentral.amazon.com/seller-forums/discussions/t/391729a6-334a-4aa0-9d81-541b37dbaac6?postId=8d03dcd3-7e3a-4d0d-a22b-f5ffcdec4e58
Seller_mgF57JF3hmeIk
same thing as of this morning! Except it says “your account is inactive” . Hope we resolve this issue soon!
Seller_yVjdL62IBqbLb
@Amazon - Please help me with this issue. I don't know how to proceed.
Seller_6oU13EVWffSDP
Im dealing with the same problem. I thought it was because the card that wasn't working was also tied to the MEX and CAN market, but I changed them all to a new credit card and I'm still getting the same message.
Has anyone had any success with getting it reactivated? or would it be best to shut down store and create a new one?
Seller_yVjdL62IBqbLb
Issue resolved! I believe it just took longer to refresh.
Josh_Amazon
Hello @Seller_yVjdL62IBqbLb,
This is Josh from Amazon. Thank you for contacting our Forums!
I understand you're experiencing difficulties reactivating your account that has been set to 'inactive' due to inactivity. I can guide you through the process to resolve this issue:
- Go to your Seller Central and navigate to the Account Info page.
- Look for a banner at the top of the page that says "You currently have limited access to Amazon selling services."
- Under this banner, you should find information about the issue and a link that says "Reactivate Account."
- Click on this "Reactivate Account" link. This will take you to a page where you can update your information to start the reactivation process.
- Follow the steps on this page carefully. You may need to update or confirm various pieces of account information, even if you believe nothing has changed.
If you encounter any issues during this process or if the "Reactivate Account" link isn't visible, please contact Seller Support directly. They have the tools to investigate the specific details of your account and can provide personalized assistance to resolve this issue.
Best regards,
-Josh
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