My product has received malicious negative reviews from competitors: I have received unverified negative reviews for purchases. But the content describes the user experience of my product. This seriously affects the buyer's experience. Sent it to the Amazon team but it didn't work. How should I solve it? Please help me.

Hi everyone,

I recently received a negative review Upon checking this customer’s other reviews, I noticed they’ve left negative feedback on many products, which makes me suspect it might be malicious behavior.

Recently, my product has received eight negative reviews all at once, and it appears that a competitor is continuously adding negative reviews. This competitor has already posted nearly 20 negative reviews onto our listing in the past one month, some of which were removed after I reported them to the review team. I think they are malicious reviews because of the following reasons:

1.All of these new reviews were posted before the expected delivery date.

2. Most of the content of these reviews is identical to that on other sellers' listings including the title and punctuation.

3. All of these reviewer profile seems suspicious as they are only leaving negative review.

I also have opened a case on this that is the Case number 15949968241

My listing rating now is only 3.9 and it affected our sales a lot. I really need help on this! I feel desperate that malicious reviews are being posted repeatedly.

@Seller_PIHyltK09pbl3@Seller_GEZPMc4CeQfh6@Seller_CnfW62x6yxvJw