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Help removing 8 negative malicious review from competitors
Recently, my product has received eight negative reviews all at once, and it appears that a competitor is continuously adding negative reviews. This competitor has already posted nearly 20 negative reviews onto our listing in the past one month, some of which were removed after I reported them to the review team. I think they are malicious reviews because of the following reasons:
1.All of these new reviews were posted before the expected delivery date.
2. Most of the content of these reviews is identical to that on other sellers' listings including the title and punctuation.
3. All of these reviewer profile seems suspicious as they are only leaving negative review.
I also have opened a case on this that is the Case number 15949968241
My listing rating now is only 3.9 and it affected our sales a lot. I really need help on this! I feel desperate that malicious reviews are being posted repeatedly.
@Sandy_Amazon@Cooper_Amazon@Josh_Amazon
4 replies
Seller_mtX21risnPLWF
Who can help? Today we have another negative review coming. Similar with previous 8 ones this one is posted before the expected delivery date and the buyer only leaves negative reviews.Also I found that this review was initially posted as five stars but changed to one star the next day. The original reviews included images copied from another brand, which seems suspicious and might be an attempt to bypass system detection. I have submitted another case number 15956258771. Please investigate further. @Josh_Amazon@Sandy_Amazon@Cooper_Amazon@Joey_Amazon
Roberto_Amazon
Hello! @Seller_mtX21risnPLWF
Thank you for bringing this matter into our attention. I understand that you reported multiple negative reviews that appear to be published by a competitor.
I have carefully reviewed both of the cases you provided, and I can assure you that it was handled correctly. The team in charge to investigate these matters will carefully review the information you submitted and will take actions if applicable, keep in mind that you will likely not get a response on the outcome of the investigation, this is due to privacy reasons.
That being said, I have forwarded a detailed report on my end to investigate the reviews that are still live. As mentioned, such reports are taken seriously and actions will be taken if applicable. If you find reviews and you consider they go against our Community Guidelines, please follow the standard path to report them using the steps below:
- From the product detail page, find the review in question.
- Click the “Report abuse” link and follow the steps to report the review.
- You can also email community-help@amazon.com and report the review there (but know you’re not likely to get a reply from this alias, even if they take action).
Thank you for your understanding,
Roberto
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