Organic rank lost for all keywords on our best selling ASIN; reached out to SS and not solution given
Hoping a Mod can help.
Since October 31st, our best selling ASIN lost all organic rank for all keywords in the Amazon catalogue. Our item has never been out of stock, no updates have been made, price has remained unchanged. The only traffic we are able to get is via Sponsored products.
We asked SS to confirm the Item type, browse nodes and to refresh the listing, but nothing has helped regained the rank or at the very least show up on search results.
Hoping to get this looked into by an escalation team in Seller Support for help. Desperate here!
17 replies
Seller_wXBZPk9qxMsSG
we have the same issue, has not yet fixed, really disappointed
Seller_EbLfnpft9trDw
you are not alone. I had an ASIN that had Amazon's choice for the top 3 keywords, and overnight, organic rank is gone, and it was escalated four time. I get two responses so far:
1- It is working as intended, because the escalation team does not know the difference between organic rank and PPC. I am running PPC to maintain sales in hope that I will get my organic rank back.
2- We do guarantee organic rank.
No solution yet.
Cooper_Amazon
Good Evening @Seller_QyJ7T0pLCSLba,
I just wanted to check in with you regarding CASE ID 16621444441. It sounds like Selling Partner Support was able to change the product type for you in order to see if this issue would be resolved. Please advise if this assisted with the issue you were having in organic rank.
Just in case the issue is still ongoing, I wanted to share a few discussion threads our Community Managers have created:
- Listings Lounge: How do you Rank? Understanding Sales Ranks
- Listings Lounge: Optimizing Your Product Listing for Search Results
We look forward to hearing back from you soon.
Sincerely, Cooper_Amazon
Cooper_Amazon
Good Evening @Seller_QyJ7T0pLCSLba,
Our internal team has reached out to you on CASE ID 16696830871 in regards to your organic search concerns.
Feel free to follow along with CASE ID 16696830871 and check in to see if there are any actions you might need to take to move the case along. Thanks for writing into us on the forums and please let me know if you have any additional concerns about the outcome of the case once it has been resolved.
Sincerely, Cooper_Amazon
