Hi,

We have Account health warnings under "Regulatory compliance" - Product policy compliance section. We obtained the required registration number to be provided under "EPR: Germany Single Use Plastics – Tobacco Products and Filters" section for our brands that are affected by this SUP regulation. However when we try to submit the required information, we see an error message on the pop up page. This error message screenshot was provided in the attachment. Thus, we are unable to submit the DIVID registration number and proceed. This is an extremelty urgent matter. Please suggest.

We created several case around this system issue of Amazon, for over 10 days, ony response we get is auto messages claiming that internal team is handling the case. If we can not submit our DIVID number for SUP category on compliance dashboard, our ASINs will be deactivated (!) and the only reason will be Amazon compliance dashboard keeps giving errors.

Hello,

We sell children's backpacks, and some of our products have been assigned to the wrong category on the Amazon DE marketplace.

We previously contacted support to request a category change from 14494980031 Dinosaurier & prähistorische to 190787011 Kinderrucksäcke. However, we received the following response: "Based on the product detail page and how Amazon customers are finding products through search and browse, the product has been assigned to the current category." The ID of our previous cases are 10378746552, 10378650672.

Despite this response, the category in which our products are currently listed is incorrect. We sell children's backpacks, and the appropriate category should be 190787011 Kinderrucksäcke.

Perhaps someone else has encountered and resolved a similar issue. Please help us resolve this, it is important for us, given that it affects the visibility of our products to customers.