How are Chinese sellers stealing reviews so easily?
I reported a 2 month old listing that had 25,000 stolen reviews. The reviews got removed, so thankfully Amazon took action. However then they added 10000 more fake ones.
How are they doing this? How can they change title names of old products or change old brands to steal their reviews.
Why are they not banned!? Does account health get effected by this at all? This is really frustrating because if you search "Purple Toothpaste" the first page alone has a dozen review hijackers each with thousands of stolen reviews. All Chinese accounts.
And does it mean even if I get trademarked and brand registered, they could still hijack my listing somehow in the future??
How are Chinese sellers stealing reviews so easily?
I reported a 2 month old listing that had 25,000 stolen reviews. The reviews got removed, so thankfully Amazon took action. However then they added 10000 more fake ones.
How are they doing this? How can they change title names of old products or change old brands to steal their reviews.
Why are they not banned!? Does account health get effected by this at all? This is really frustrating because if you search "Purple Toothpaste" the first page alone has a dozen review hijackers each with thousands of stolen reviews. All Chinese accounts.
And does it mean even if I get trademarked and brand registered, they could still hijack my listing somehow in the future??
42 replies
Seller_iobipI6xASRkh
Brand Registered locks your branded listings so they can't be hijacked - and you can boot sellers who are not authorized to resell your brand. So, I definitely suggest it.
However, I am watching this for an answer on the feedback scamming. As a customer, I see this a lot and have to check the reviews to make sure it is of the actual product and with verified purchases and pictures. I would love to know how this is happening.
Seller_y7K2usRrDUAe8
From my understanding, they would hijack a whole bunch of good-selling, high-rating non-registered ASIN/Listing by changing the brand name from "generic" (or "brand" that is not registered with USPTO nor registered with Amazon Brand Registry) to theirs. Almost all of them are properly registered with USPTO to ensure this whole hijacking process went through. Afterward, they start merging ASIN/Listing together, thus the reviews are merged.
If you are enrolled in Amazon Brand Registry, it prevents them from hijacking your listing but it doesn't prevent feedback scamming as Laudis mentioned.
Seller_xOjrzfzAmBZik
The first item I looked up for Purple Toothpaste had reviews for Chicken Wings, the second for Lemonade. Here is the toothpaste comments showing chicken wings.
I am not sure why Amazon allows this, but I have a feeling it is Amazon employees allowing or assisting in this.
Seller_5gL8aoCxGrbfT
This kind of activity has unfortunately being going on for YEARS at this point, and is basically rampant now. More and more buyers are also starting to notice and are losing faith in Amazon.
Seller_0wcVgCqUSDSI5
Report it to a news organization. If they publish something, Amazon will get more strict about this.
Seller_aWrza8YvWVgM1
Yes even if you are brand registered with a trademark they can still hijack your listings and Amazon will do nothing to help you.
Seller_nVKlIZ2uR8wql
They likely purchase Aged Amazon Accounts that are sold on the web by businesses that are closed. These account have sales history and listings with reviews. They then use these old listing to sell new/different products they likely know are poor quality with high prices. Then the word gets out and they repeat the process or merge the listing with another listing that has more great reviews.
Seller_3hDzEKcBGVkxn
I am a Chinese seller who follows Amazon rules very well. According to my understanding, some sellers in China will merge the zombie reviews through "black technology". I hate them very much. But I don't dare to report them, if I do, the other party will find a service provider to find out who reported them, so I may be retaliated.
Seller_vSOOwekJLU6c0
This is due to the most ridiculous policy on the planet that the living Amazon robots (Seller Partner Support Associates) follow because their bosses tell them to.
Amazon will not recognize a listing as hijacked unless you provide proof of ownership. The living Amazon robots only recognize UPC codes as proof of ownership and ignore manufacturer websites...live photos...etc.
Brand registry will also give you proof of ownership.
Bottom line, if your listing is generic and you do not have a UPC code or brand registry, you are creating this listing only to have another brand take it for themselves.
How are Chinese sellers stealing reviews so easily?
I reported a 2 month old listing that had 25,000 stolen reviews. The reviews got removed, so thankfully Amazon took action. However then they added 10000 more fake ones.
How are they doing this? How can they change title names of old products or change old brands to steal their reviews.
Why are they not banned!? Does account health get effected by this at all? This is really frustrating because if you search "Purple Toothpaste" the first page alone has a dozen review hijackers each with thousands of stolen reviews. All Chinese accounts.
And does it mean even if I get trademarked and brand registered, they could still hijack my listing somehow in the future??
How are Chinese sellers stealing reviews so easily?
I reported a 2 month old listing that had 25,000 stolen reviews. The reviews got removed, so thankfully Amazon took action. However then they added 10000 more fake ones.
How are they doing this? How can they change title names of old products or change old brands to steal their reviews.
Why are they not banned!? Does account health get effected by this at all? This is really frustrating because if you search "Purple Toothpaste" the first page alone has a dozen review hijackers each with thousands of stolen reviews. All Chinese accounts.
And does it mean even if I get trademarked and brand registered, they could still hijack my listing somehow in the future??
How are Chinese sellers stealing reviews so easily?
I reported a 2 month old listing that had 25,000 stolen reviews. The reviews got removed, so thankfully Amazon took action. However then they added 10000 more fake ones.
How are they doing this? How can they change title names of old products or change old brands to steal their reviews.
Why are they not banned!? Does account health get effected by this at all? This is really frustrating because if you search "Purple Toothpaste" the first page alone has a dozen review hijackers each with thousands of stolen reviews. All Chinese accounts.
And does it mean even if I get trademarked and brand registered, they could still hijack my listing somehow in the future??
42 replies
42 replies
Seller_iobipI6xASRkh
Brand Registered locks your branded listings so they can't be hijacked - and you can boot sellers who are not authorized to resell your brand. So, I definitely suggest it.
However, I am watching this for an answer on the feedback scamming. As a customer, I see this a lot and have to check the reviews to make sure it is of the actual product and with verified purchases and pictures. I would love to know how this is happening.
Seller_y7K2usRrDUAe8
From my understanding, they would hijack a whole bunch of good-selling, high-rating non-registered ASIN/Listing by changing the brand name from "generic" (or "brand" that is not registered with USPTO nor registered with Amazon Brand Registry) to theirs. Almost all of them are properly registered with USPTO to ensure this whole hijacking process went through. Afterward, they start merging ASIN/Listing together, thus the reviews are merged.
If you are enrolled in Amazon Brand Registry, it prevents them from hijacking your listing but it doesn't prevent feedback scamming as Laudis mentioned.
Seller_xOjrzfzAmBZik
The first item I looked up for Purple Toothpaste had reviews for Chicken Wings, the second for Lemonade. Here is the toothpaste comments showing chicken wings.
I am not sure why Amazon allows this, but I have a feeling it is Amazon employees allowing or assisting in this.
Seller_5gL8aoCxGrbfT
This kind of activity has unfortunately being going on for YEARS at this point, and is basically rampant now. More and more buyers are also starting to notice and are losing faith in Amazon.
Seller_0wcVgCqUSDSI5
Report it to a news organization. If they publish something, Amazon will get more strict about this.
Seller_aWrza8YvWVgM1
Yes even if you are brand registered with a trademark they can still hijack your listings and Amazon will do nothing to help you.
Seller_nVKlIZ2uR8wql
They likely purchase Aged Amazon Accounts that are sold on the web by businesses that are closed. These account have sales history and listings with reviews. They then use these old listing to sell new/different products they likely know are poor quality with high prices. Then the word gets out and they repeat the process or merge the listing with another listing that has more great reviews.
Seller_3hDzEKcBGVkxn
I am a Chinese seller who follows Amazon rules very well. According to my understanding, some sellers in China will merge the zombie reviews through "black technology". I hate them very much. But I don't dare to report them, if I do, the other party will find a service provider to find out who reported them, so I may be retaliated.
Seller_vSOOwekJLU6c0
This is due to the most ridiculous policy on the planet that the living Amazon robots (Seller Partner Support Associates) follow because their bosses tell them to.
Amazon will not recognize a listing as hijacked unless you provide proof of ownership. The living Amazon robots only recognize UPC codes as proof of ownership and ignore manufacturer websites...live photos...etc.
Brand registry will also give you proof of ownership.
Bottom line, if your listing is generic and you do not have a UPC code or brand registry, you are creating this listing only to have another brand take it for themselves.
Seller_iobipI6xASRkh
Brand Registered locks your branded listings so they can't be hijacked - and you can boot sellers who are not authorized to resell your brand. So, I definitely suggest it.
However, I am watching this for an answer on the feedback scamming. As a customer, I see this a lot and have to check the reviews to make sure it is of the actual product and with verified purchases and pictures. I would love to know how this is happening.
Seller_iobipI6xASRkh
Brand Registered locks your branded listings so they can't be hijacked - and you can boot sellers who are not authorized to resell your brand. So, I definitely suggest it.
However, I am watching this for an answer on the feedback scamming. As a customer, I see this a lot and have to check the reviews to make sure it is of the actual product and with verified purchases and pictures. I would love to know how this is happening.
Seller_y7K2usRrDUAe8
From my understanding, they would hijack a whole bunch of good-selling, high-rating non-registered ASIN/Listing by changing the brand name from "generic" (or "brand" that is not registered with USPTO nor registered with Amazon Brand Registry) to theirs. Almost all of them are properly registered with USPTO to ensure this whole hijacking process went through. Afterward, they start merging ASIN/Listing together, thus the reviews are merged.
If you are enrolled in Amazon Brand Registry, it prevents them from hijacking your listing but it doesn't prevent feedback scamming as Laudis mentioned.
Seller_y7K2usRrDUAe8
From my understanding, they would hijack a whole bunch of good-selling, high-rating non-registered ASIN/Listing by changing the brand name from "generic" (or "brand" that is not registered with USPTO nor registered with Amazon Brand Registry) to theirs. Almost all of them are properly registered with USPTO to ensure this whole hijacking process went through. Afterward, they start merging ASIN/Listing together, thus the reviews are merged.
If you are enrolled in Amazon Brand Registry, it prevents them from hijacking your listing but it doesn't prevent feedback scamming as Laudis mentioned.
Seller_xOjrzfzAmBZik
The first item I looked up for Purple Toothpaste had reviews for Chicken Wings, the second for Lemonade. Here is the toothpaste comments showing chicken wings.
I am not sure why Amazon allows this, but I have a feeling it is Amazon employees allowing or assisting in this.
Seller_xOjrzfzAmBZik
The first item I looked up for Purple Toothpaste had reviews for Chicken Wings, the second for Lemonade. Here is the toothpaste comments showing chicken wings.
I am not sure why Amazon allows this, but I have a feeling it is Amazon employees allowing or assisting in this.
Seller_5gL8aoCxGrbfT
This kind of activity has unfortunately being going on for YEARS at this point, and is basically rampant now. More and more buyers are also starting to notice and are losing faith in Amazon.
Seller_5gL8aoCxGrbfT
This kind of activity has unfortunately being going on for YEARS at this point, and is basically rampant now. More and more buyers are also starting to notice and are losing faith in Amazon.
Seller_0wcVgCqUSDSI5
Report it to a news organization. If they publish something, Amazon will get more strict about this.
Seller_0wcVgCqUSDSI5
Report it to a news organization. If they publish something, Amazon will get more strict about this.
Seller_aWrza8YvWVgM1
Yes even if you are brand registered with a trademark they can still hijack your listings and Amazon will do nothing to help you.
Seller_aWrza8YvWVgM1
Yes even if you are brand registered with a trademark they can still hijack your listings and Amazon will do nothing to help you.
Seller_nVKlIZ2uR8wql
They likely purchase Aged Amazon Accounts that are sold on the web by businesses that are closed. These account have sales history and listings with reviews. They then use these old listing to sell new/different products they likely know are poor quality with high prices. Then the word gets out and they repeat the process or merge the listing with another listing that has more great reviews.
Seller_nVKlIZ2uR8wql
They likely purchase Aged Amazon Accounts that are sold on the web by businesses that are closed. These account have sales history and listings with reviews. They then use these old listing to sell new/different products they likely know are poor quality with high prices. Then the word gets out and they repeat the process or merge the listing with another listing that has more great reviews.
Seller_3hDzEKcBGVkxn
I am a Chinese seller who follows Amazon rules very well. According to my understanding, some sellers in China will merge the zombie reviews through "black technology". I hate them very much. But I don't dare to report them, if I do, the other party will find a service provider to find out who reported them, so I may be retaliated.
Seller_3hDzEKcBGVkxn
I am a Chinese seller who follows Amazon rules very well. According to my understanding, some sellers in China will merge the zombie reviews through "black technology". I hate them very much. But I don't dare to report them, if I do, the other party will find a service provider to find out who reported them, so I may be retaliated.
Seller_vSOOwekJLU6c0
This is due to the most ridiculous policy on the planet that the living Amazon robots (Seller Partner Support Associates) follow because their bosses tell them to.
Amazon will not recognize a listing as hijacked unless you provide proof of ownership. The living Amazon robots only recognize UPC codes as proof of ownership and ignore manufacturer websites...live photos...etc.
Brand registry will also give you proof of ownership.
Bottom line, if your listing is generic and you do not have a UPC code or brand registry, you are creating this listing only to have another brand take it for themselves.
Seller_vSOOwekJLU6c0
This is due to the most ridiculous policy on the planet that the living Amazon robots (Seller Partner Support Associates) follow because their bosses tell them to.
Amazon will not recognize a listing as hijacked unless you provide proof of ownership. The living Amazon robots only recognize UPC codes as proof of ownership and ignore manufacturer websites...live photos...etc.
Brand registry will also give you proof of ownership.
Bottom line, if your listing is generic and you do not have a UPC code or brand registry, you are creating this listing only to have another brand take it for themselves.
