Can you please help me with an issue I have with the account reserve level? All the funds are held as "Account reserve level", I opened Multiple cases and talked to multiple representatives and still nothing but

Cases#: 16615628241, 16613453671, 16613014291

Beside the funds being held under account level reserve, my debit card was removed from "deposit methods" and I am receiving an error every time I try to add it again, that all appeared after accepting a loan from Parafin. So I am not sure if they are all related.

@Seller_4GjtS9k0cnHHv @Seller_F4AbbFj6ovBk3 @Seller_1KYLYkgAlu4xX @Seller_aEROSwwdnzGiU

Dear Amazon Customer Service,

I am writing regarding the funds held in our Account Level Reserve, which have not been transferred to our bank account for over 2 months. The last payment recorded was on 07/16/2024 for the amount of $244.24. As of now, the Account Level Reserve has reached approximately $2,500.00 and continues to increase as more products are sold. However, Amazon has not been transferring the funds from our sales to our bank account.

We have contacted you multiple times through the 'Get Help and Resources' feature in the top-right corner of the Seller Central page. Each time, we are informed that the case will be forwarded to a specialist, who is supposed to respond via email within 24 hours. However, we have never received this response, and the issue remains unresolved.

In our latest attempt to contact support today, the response we received after reviewing our account was that the customer service team did not know why the funds were being held in the Account Level Reserve. We were simply told to wait a few more days to see if the issue resolved itself.

We kindly request a more definitive answer and resolution regarding the funds being held for over two months.

Thank you for your attention to this matter.

Sincerely,

Aldemar Martin B.

Our funds have being held in reserve for months now. Account is healthy, metrics are all good, and we opened two cases which were both sent to another team and we were told that we would be contacted yet we never were. Can anyone please assist? Is there anyone to contact directly? Thank you.

@Steve_Amazon @Wyatt_Amazon @Yokie_Amazon @Glenn_Amazon @Cooper_Amazon @Emet_Amazon @Bryce_Amazon @CR_Amazon @Micah_Amazon @Stevie_Amazon @Nano_Amazon