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Have not received promised Advertising Credits
Hi Amazon Team! I hope your day is going well and thanks for your help!
I am having trouble receiving the Advertising Credits I was promised upon signing up for the BBA program and completing the required actions. I was hoping you could help me to get a resolution. I am currently up to over $2000 in ad spend and I am hoping to receive a reimbursement.
I will attach a screenshot of the email I received from the BBA.
Note: It says "Click credits will be disbursed within 2 weeks of the completion of qualifying action of BBA."
Here is what I've completed and the dates (as listed in the email from BBA):
Launches an ads campaign ($1,000)
- 2/19/2024
Becomes advertising ready ($1,000)
- 2/19/2024
Registers for FBA ($500)
- 2/3/2024
Becomes brand registered ($500)
- 2/12/2024
My case# is 14849697481
Attached is the screenshot of the email from BBA dated 2/18/2024:
Have not received promised Advertising Credits
Hi Amazon Team! I hope your day is going well and thanks for your help!
I am having trouble receiving the Advertising Credits I was promised upon signing up for the BBA program and completing the required actions. I was hoping you could help me to get a resolution. I am currently up to over $2000 in ad spend and I am hoping to receive a reimbursement.
I will attach a screenshot of the email I received from the BBA.
Note: It says "Click credits will be disbursed within 2 weeks of the completion of qualifying action of BBA."
Here is what I've completed and the dates (as listed in the email from BBA):
Launches an ads campaign ($1,000)
- 2/19/2024
Becomes advertising ready ($1,000)
- 2/19/2024
Registers for FBA ($500)
- 2/3/2024
Becomes brand registered ($500)
- 2/12/2024
My case# is 14849697481
Attached is the screenshot of the email from BBA dated 2/18/2024:
1 reply
Steve_Amazon
Hi @Seller_tR8ZR8Qnue8AR,
Steve from Amazon here, thank you for reaching out. I see that Rose_Amazon is reviewing this situation and will be following up with you shortly on this thread. Please reference that thread for continued updates.
This thread is being closed as a duplicate thread.
Thanks,
Steve
Have not received promised Advertising Credits
Hi Amazon Team! I hope your day is going well and thanks for your help!
I am having trouble receiving the Advertising Credits I was promised upon signing up for the BBA program and completing the required actions. I was hoping you could help me to get a resolution. I am currently up to over $2000 in ad spend and I am hoping to receive a reimbursement.
I will attach a screenshot of the email I received from the BBA.
Note: It says "Click credits will be disbursed within 2 weeks of the completion of qualifying action of BBA."
Here is what I've completed and the dates (as listed in the email from BBA):
Launches an ads campaign ($1,000)
- 2/19/2024
Becomes advertising ready ($1,000)
- 2/19/2024
Registers for FBA ($500)
- 2/3/2024
Becomes brand registered ($500)
- 2/12/2024
My case# is 14849697481
Attached is the screenshot of the email from BBA dated 2/18/2024:
Have not received promised Advertising Credits
Hi Amazon Team! I hope your day is going well and thanks for your help!
I am having trouble receiving the Advertising Credits I was promised upon signing up for the BBA program and completing the required actions. I was hoping you could help me to get a resolution. I am currently up to over $2000 in ad spend and I am hoping to receive a reimbursement.
I will attach a screenshot of the email I received from the BBA.
Note: It says "Click credits will be disbursed within 2 weeks of the completion of qualifying action of BBA."
Here is what I've completed and the dates (as listed in the email from BBA):
Launches an ads campaign ($1,000)
- 2/19/2024
Becomes advertising ready ($1,000)
- 2/19/2024
Registers for FBA ($500)
- 2/3/2024
Becomes brand registered ($500)
- 2/12/2024
My case# is 14849697481
Attached is the screenshot of the email from BBA dated 2/18/2024:
Hi Amazon Team! I hope your day is going well and thanks for your help!
I am having trouble receiving the Advertising Credits I was promised upon signing up for the BBA program and completing the required actions. I was hoping you could help me to get a resolution. I am currently up to over $2000 in ad spend and I am hoping to receive a reimbursement.
I will attach a screenshot of the email I received from the BBA.
Note: It says "Click credits will be disbursed within 2 weeks of the completion of qualifying action of BBA."
Here is what I've completed and the dates (as listed in the email from BBA):
Launches an ads campaign ($1,000)
- 2/19/2024
Becomes advertising ready ($1,000)
- 2/19/2024
Registers for FBA ($500)
- 2/3/2024
Becomes brand registered ($500)
- 2/12/2024
My case# is 14849697481
Attached is the screenshot of the email from BBA dated 2/18/2024:
1 reply
1 reply
Steve_Amazon
Hi @Seller_tR8ZR8Qnue8AR,
Steve from Amazon here, thank you for reaching out. I see that Rose_Amazon is reviewing this situation and will be following up with you shortly on this thread. Please reference that thread for continued updates.
This thread is being closed as a duplicate thread.
Thanks,
Steve
Steve_Amazon
Hi @Seller_tR8ZR8Qnue8AR,
Steve from Amazon here, thank you for reaching out. I see that Rose_Amazon is reviewing this situation and will be following up with you shortly on this thread. Please reference that thread for continued updates.
This thread is being closed as a duplicate thread.
Thanks,
Steve
Steve_Amazon
Hi @Seller_tR8ZR8Qnue8AR,
Steve from Amazon here, thank you for reaching out. I see that Rose_Amazon is reviewing this situation and will be following up with you shortly on this thread. Please reference that thread for continued updates.
This thread is being closed as a duplicate thread.
Thanks,
Steve
