Hello @Seller_Wcj9oXkDTARSI,

My name is Ka, I hope you are doing great.

I understand that you have a concern about the order mentioned and the not received A-to-Z claim.

I was checking all the information about your case, and it seems that the proof you provided doesn't show the shipping date or the first scan from the original carrier (Germany carrier). Our A-to-Z claim needs to verify that all the dates were fulfilled correctly, including the ship by date. If your package was shipped late, it is probably the reason your appeal was denied. Also, the tracking information was entered with spaces between letters, this will affect the system to read the tracking information correctly and may alert the buyer that the package may be lost.

If you can contact your original carrier and obtain a certificate or proof of the shipment where it shows the first scan from the Germany carrier. It will be a great evidence to have in order to escalate your case to our specialized team for a more detailed review.

Let me know if you can get more information and evidential documentation about the shipment. If you have, let me know so I can create a case for you to submit it to me internally. Do not post any information that shows any confidential or personal data in the forums.

Best regards, Ka