Anybody getting tired of Amazon threatening your livelihood for minor "infractions" that Amazon makes up?

The latest for me is the "late shipment" and "risk of late delivery".

I NEVER promised delivery by any particular date, and the majority of my customers don't really care.

I set my handling to two days, then Amazon says I need to Ship By a certain day. When that day comes, Amazon demands that I purchase overnight or expedited shipping so the package won't arrive "late". What is the purpose of extra handling if you just make me pay through the nose (LOSING MONEY) to ship it overnight anyway?

Again, I never promised expedited shipping. Then, just to rub it in, I have those occasional customers who look at the Amazon-inflicted delivery date, and when it doesn't arrive by then, they demand it for free, and Amazon gladly refunds their entire order with shipping. This is particularly a problem with FBA in Canada. Fully 3/4 of my orders demand refunds from Canada, claiming the packages were late or never arrived.

Yesterday, I checked the shipments I was supposed to send...nothing there. Late, late last night a few came in. Well, Amazon is threatening me today because I didn't ship those items yesterday...when the handling time is set to two days.

Getting awfully tired of Amazon dictating these things to me, then making threats.

Who else experiences customers lying to get free orders? tired of customers giving bad reviews and impacts our store as small business just to get free items

I have a weird case here and I'm not sure what to do. I sell trading cards on Amazon. Amazon switched the barcodes on 2 items that Amazon was selling directly to the customers. We have absolutely nothing to do with this mix up. We did not send the inventory to Amazon, we did not ship them to the customers. We had these product listed at a much higher price then Amazon did. Amazon told their customers that received the wrong product that they can reorder from a 3rd party seller (me) and I would reimbursement for the price difference. Now I have multiple customers and multiple A-to-Z claims because we refused to issue a 50% refund and take a loss because Amazon made a mistake. What can I even do here? Amazon has already stolen the full order total for 2 A-to-Z claims because of this. Mods please help!!!

Case ID 16564819821