Amazon Support lied to multiple customers and forcing me to take a loss because of their stupidity
I have a weird case here and I'm not sure what to do. I sell trading cards on Amazon. Amazon switched the barcodes on 2 items that Amazon was selling directly to the customers. We have absolutely nothing to do with this mix up. We did not send the inventory to Amazon, we did not ship them to the customers. We had these product listed at a much higher price then Amazon did. Amazon told their customers that received the wrong product that they can reorder from a 3rd party seller (me) and I would reimbursement for the price difference. Now I have multiple customers and multiple A-to-Z claims because we refused to issue a 50% refund and take a loss because Amazon made a mistake. What can I even do here? Amazon has already stolen the full order total for 2 A-to-Z claims because of this. Mods please help!!!
Case ID 16564819821
3 replies
Quincy_Amazon
Hello @Seller_5Zd18V85Mqw9G
Thank you for posting your inquiry to the Forums and for providing that case ID number.
I looked into the case and I wanted to confirm that I have escalated your case for additional review by the partner team. I will monitor for updates and will relay the same. Please note that the team may reach out to you directly for additional information so please monitor your case log, performance notifications, and email address on file.
Regards,
Quincy_Amazon
