There was a large discepency with my inbound shipment, with many missing units. I am certain we sent them. Our inventory records show they were sent. The shipping weight of the boxes is corresponds to what we sent. Everything was declared on the commercial invoice for Fedex.

Amazon supposedly completed an 'investigation' and thus offers no help. i need to file a reimbursement claim.

The case ID is 10430597942

We are a very new seller from China.

We shipped some items divided into only 2 boxes to FBA warehouse. Cannot believe Amazon even got 1 box lost. So half inboud were missing. Wait long long 2 months to open the investigation case but failed to get reimbursement.

They said that the date on invoice should be later than the date of shipment. But the supplier issued the invoice twice a month so it it late. How should we get reimbursement under this situation?!

We can not edit the date on invoices as it is illegal but the invoice is the must for inbound missing.

How shall we do now :(

It's been a few years since I've had any items go missing during FBA Inbound shipments. I only ship 1 item, in a master case, always the same quantity. I received an email telling me that 22 items were missing from my case, and that I now have an "inbound performance" issue.

I tried opening a case to get reimbursement, and they simply replied and said that the items were not in the box, and they've closing the case with no reimbursement.

What is the protocol to receive reimbursement these days? It used to be simple.