Hello,

Congratulations! Because you’ve maintained a high Account Health Rating, you’re now enrolled in Account Health Assurance (AHA).

With Account Health Assurance, we will not deactivate your selling account provided you work with us to resolve any issues. It is a new benefit designed to give you greater peace of mind as you grow your business with Amazon. There is no charge for AHA.

How does it work?

Any time we identify critical policy issues with your selling account, an account health specialist will personally review the issues and proactively work with you to resolve them. As long as we can reach you within 72 hours and you work with us to resolve the issues, your account will not be deactivated.

Our team will contact you on the emergency contact number you’ve provided, so please make sure that it is always up to date in Notification Preferences .

As a reminder, you also have access to Account Health Support if you have any questions, want help addressing issues, or advice on maintaining great account health. Use the “Call Me Now” button on your Account Health page in Seller Central to reach us. You can find more information about the program on the help article , and you can monitor your account health performance to ensure you have uninterrupted access to the program on the eligibility page .

Do I need to do anything to maintain my AHA enrollment status?

In addition to working with us within 72 hours when we reach out to you to resolve issues, you must continue to maintain an AHR score of 250 or more for at least 6 months with no more than 10 days below 250, and have a valid emergency contact number on file.
Thank you for all you do to help us keep Amazon a safe and trustworthy place to shop. We value your business.
Sincerely,

Amazon