We have launched the Returns Performance dashboard, which helps you monitor your returns performance and proactively address issues for returns that you manage manually.

The Return Performance dashboard focuses on three key returns performance metrics:

• Return requests approved more than 24 hours: Number of return requests that are manually approved more than 24 hours after receiving the initial request.
• Return requests declined: Number of return requests that you have declined.
• Return-related buyer contact rate: Counts one contact for each unique buyer return request (regardless of the number of messages sent).

Each performance metric contains details for the following areas:

• Current metric performance
• Target metric threshold
• Definition of the metric
• Explanation of importance of metric
• Policy information

We also launched the Returns Analysis page, which helps you to identify and take action on any product listings that experience return issues.

Lastly, you can access a pop-up window within the Manage Returns page to view a summary of your returns performance metrics.

For more information, go to the Return Performance dashboard page.