I’ve been trying to use the Helium 10 Chrome extension to automatically request reviews for orders on Amazon’s Manage Orders page. However, it seems the process isn’t as straightforward as simply clicking a single button as it used to be. Now, it requires clicking into each order individually and then selecting the 'Request Review' button.

Does anyone know if there’s a way to automate this process?

One of my low volume products had a significant USPS delay a few weeks ago. The customer contacted me for a refund which I promptly issued, without even sending him to A-Z, but a few days after this a single negative rating appeared on this product. It is the only rating so product now has one star, despite being of the highest quality possible in its niche. I contacted seller support to inquire about removal since it was most likely dues to USPS, but was told I need to link the transaction the rating stemmed from and I don't see any way to find this out. On further inquiry seller support told me they can't find it out either.

I can't believe this is right, but seems like it may be. All anyone, competitor or otherwise, has to do is leave a negative rating instead of a review and the seller can't see which transaction the rating resulted from, and therefore can't contest it? Not sure why a nefarious actor would bother with a negative review at all, if a rating is stickier. Does anyone know how to find out who left the rating, or ever successfully contested one?

I’m a small Amazon FBA seller since 2019 (average of 1,500 units/ year - now my score is 212), but I’ve been through the following situations and need advice/ suggestions or it’s just my very bad luck please:

1. August, 2023 : A customer submitted 2 complaints regarding 2 different products of the same brand being counterfeit - We were selling “Authentic products sourcing them directly from the manufacturer”, however Amazon accepted our appeal for 1 of the 2 complaints and refused the other 1.

- We’ve stopped selling this brand and we’re going to sell our registered brand only

2. November, 2024 : A customer submitted a complaint “Receiving a Used not New product” and I’m expecting that Amazon may suspend my account or whatever

- We’re selling “New” products sourced from the manufacturer in China and shipped directly to FBA, but noticed that Amazon has positioned 2 returned items as sellable 5 days before that order with this complaint “Used instead of New” was placed.

So, can you please share your thoughts, suggestions on how would you avoid this “Bad luck” for yourself specially if you’re a big seller? - I’m honestly selling “Authentic” and “New” products