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i Recevied Intellectual property complaints

Guide for Sellers Facing Account Deactivation Due to Intellectual Property Complaints

If your Amazon selling account has been deactivated due to Intellectual Property (IP) complaints, understanding the reasons and creating a solid plan of action is crucial for reinstatement. This guide provides steps based on Amazon’s policies and agreements to help you navigate this situation.

Reasons for Intellectual Property Suspension

1. Amazon Services Business Solutions Agreement (Section 3)

Amazon’s Business Solutions Agreement outlines the terms under which you operate your seller account. According to Section 3, Amazon has the authority to suspend or terminate your account for activities that harm Amazon, its customers, or other sellers. This includes:

Selling unauthorized products

Intellectual property violations

Repeated policy issues

2. Intellectual Property Policy for Sellers

Amazon’s Intellectual Property Policy provides guidance on avoiding IP violations, such as:

Copyright Infringement: Using original works without permission.

Trademark Infringement: Unauthorized use of brand names or logos.

Patent Infringement: Selling products with patented designs or technology without authorization.

Counterfeit Products: Listing and selling imitation items.

Understanding and complying with these policies is critical to avoid suspension.

Steps to Address a Suspension

Identify the Root Cause

Analysis: Determine whether the issue is related to copyright, trademark, patent infringement, or counterfeit goods. Identify the specific products involved.

Gather Evidence

Documentation: Collect relevant documents like invoices, authorization letters, and communications with rights holders.

Draft Your Plan of Action (POA)

Root Cause Analysis: Clearly explain the issue.

Immediate Corrective Actions: Detail steps taken to address it.

Preventive Measures: Outline future preventive actions.

Supporting Evidence: Attach relevant documents.

Additional Preventive Measures

To avoid future IP-related suspensions:

Regular Training: Educate your team on IP laws and Amazon policies.

Supplier Verification: Ensure suppliers provide documentation proving product authenticity.

Internal Audits: Regularly review product listings for compliance.

Communication with Rights Owners: Seek necessary permissions before listing products.

Conclusion

By understanding the reasons for your account suspension, gathering appropriate evidence, and crafting a detailed Plan of Action, you can increase your chances of reinstatement. Regularly reviewing and adhering to Amazon’s policies will help maintain a healthy account.

For more information, refer to Amazon's policies and agreements.

Thank you.

I have wrongfully received Intellectual Property Complaints.

I contacted the rights owner and discussed this. They RETRACTED their complaints. They have sent me emails and retraction IDs.

I called Amazon February 5th and it was confirmed that my listings should be active within 24-48 hours: CASE 17139883971. I spoke to Amazon on the phone and he said all of the retractions are successful and my violations will be REMOVED.

All the violations were REMOVED from my account and all the Intellectual Property Complaints were gone, February 5th.

I now see, after Amazon finished the evaluation this morning Feb 6th on my previously submitted invoices (before the retractions went through), they once again put all of the "Intellectual Property Complaints" back, despite the fact that the rights owner successfully retracted all of the complaints. They are also now listed as "High – Repeat violation" even though they are retracted and my listings are down.

Account health specialists are not able to help me as they are saying they cannot find the retractions which is ridiculous.

complaint ID 17107395151 - retraction ID 17120048691

complaint ID 17107500661 - retraction ID 17123244841

complaint ID 17107535271 - retraction ID 17123462281