Countries
Read onlyI give up. Honestly…I just can’t anymore. I just can’t open another case with Seller Support. They have no comprehension skills. It’s like writing to a broom, writing to a robot, writing to the wall. They just don’t understand basic problems sellers are having. You send them the right documents, images, everything they ask for, and then they ask you to send the same sh***YT again. And I notice something, there’s a different person for each case thread. So if I’m back and forth with an issue, each reply gets a different person. The same case is not handled by the same person who would know what you mean.
I think Seller support is going to be the downfall of AMZ. Somebody high-up needs to step in and get ahold of seller support. I believe it’s a contract vendor that’s handling seller support, somebody overseas in a boiler room answering these questions.
I’ve given up with Seller Support on almost everything to do with the catalog now. If a customer cites an inconsistency, I just tell them it’s an error Amazon refuses to fix. Not worth the effort of doing the internet equivalent of an olympic event to get something fixed.
About the only thing they can sometimes get right is a weight/dimensions update on a FBA inventory item when I am the only seller.
We have found Amazon’s seller support in general has severely dipped in quality since the summer. It seems like more and more is being automated, which makes even urgent issues nearly impossible to have addressed. For what we are paying them, we should have access to a call center, even if there was a charge to open a case. I have several issues I would happily pay for a human to address, rather than fighting with their text recognition software.
I am beginning to think that Sorry State Scamazon Seller Support bills Scamazon on a per email response basis. If so, then more emails responded to equates to more revenue.
Else, it could be that the more emails they respond to gets them higher metrics towards a raise, bonus, doggie treat, etc.
They are always asking for documents and pictures of items , and then they will ask for more stuff they didn’t ask for in the first place. It’s really bad to the point where I don’t even feel like selling here anymore. EBay makes amazon look inferior now they’re so much better at everything US based customer service, feedback, sales, reviews, daily payouts. Its really a shame amazon has fallen off.
I agree. It’s not normal anymore. Just not ****** normal.
It’s interesting you mentioned that there’s a different person for each case thread.
That used to be the case for us too, but recently things have changed.
A number of our recent cases got assigned with the same person throughout the case.
I thought that would be an improvement but no. Hell no.
It just went from receiving useless replies from different associates (still, with a chance to get to the right person) to the same person throwing nonsense at you no matter how many times you reopen the case.
I reopened that case 6 times and that associate closed it down with the same nonsense in minutes.
I requested the case to be escalated and guess what, that associate refused to pass the case to her supervisor, insisting she “understands my problem”, and closed the case with the same nonsense.
So here I am, reopening the case for the 9th time and requesting the case to be escalated for the 4th time.
Wish me luck.
I am confused. What’s seller support? Never heard of it.
Once the Press/Media get wind of what Amazon put Sellers through it’s gonna be newsworthy!!!