16 years selling account was attacked for a whole year Amazon did nothing
A competitor used several fake buyers accounts, purchased the cheapest items and left negative feedbacks right after the purchase. Never asked for return, never communicated, and did the same thing on several other sellers accounts. The whole thing started last August. Reported millions of times. And it’s so obvious. Now it’s been a whole year but nothing happened to these fake accounts. Amazon chose to do nothing. It’s sad.
Even the buyers stepped up and helped via the feedback system. But Amazon didn’t do anything.
16 years selling account was attacked for a whole year Amazon did nothing
A competitor used several fake buyers accounts, purchased the cheapest items and left negative feedbacks right after the purchase. Never asked for return, never communicated, and did the same thing on several other sellers accounts. The whole thing started last August. Reported millions of times. And it’s so obvious. Now it’s been a whole year but nothing happened to these fake accounts. Amazon chose to do nothing. It’s sad.
Even the buyers stepped up and helped via the feedback system. But Amazon didn’t do anything.
15 replies
Edward_Amazon
Hi @iCALOA_Books,
Ed from Amazon here to assist.
I have gathered the information posted here and submitted it to the corresponding team for further investigation into this concern.
Some of these were posted back in February and as you stated:
We take reports of abuse seriously. Can you elaborate on how you submitted these reports? For reference, you can use this page to report abuse. If the reports were not submitted through the proper channel, they may have not reached the corresponding team.
Are there any other examples or evidence that was not posted here? While I have provided the information provided here, we can make sure to conduct a more thorough investigation if we have more data points to connect the dots.
While I we can’t follow up with results of these investigations, please note appropriate action will be taken if abusive behavior is confirmed. Please let us know if you have more information that can help identify abusive behavior against your account.
Regards,
Ed.
Edward_Amazon
Hi @iCALOA_Books
Ed with Amazon again.
This tells me that the report you submitted was interpreted as a feedback removal request. I will see if there are any gaps in the process that need to be addressed; if that was the case and for future reference, reports of abuse should focus on the abusive behavior being reported. I do not know what information you submitted and so I can’t say this is the case, but I will seek to understand and report any potential gaps in our processes.
I am glad we were able to get you the right help in that instance.
Is it possible there were different accounts all together? if the feedback was removed after a report of abuse, then the abusive accounts should be addressed according to our policies. This type of behavior can and should result in loss of account privileges when the abuse was confirmed. However, depending on the methods being used, we may have not had enough information to identify all accounts, or perhaps it was from new and separate accounts.
I am sorry you had to go through this. All points in this post are valid and I am glad at least you took appropriate action to protect your overall metrics as much as you could.
There seems to be additional information here that can be used to further identify abuse in our site. I’ve forwarded the relevant details to the corresponding team for investigation purposes and also asked for someone to reach out to you in case we need more data points that can’t be shared in this public post.
I greatly appreciate your detailed responses here and hope to have good news for you soon. We will not be able to share the results of the investigations for privacy purposes, appropriate action will be taken against abusive accounts.
Let us know if there are any other details or concerns you’d like to share.
Regards,
Ed.
Seller_jw3HRo32wY2Hk
OP demonstrates the problems with the bot deployment on Amazon.
What was overlooked is - bots are easily fed false information, but lack the intelligence/capability to figure that out like a human being would. Hence the bad actors/opponents of Amazon have been gifted a huge toy to play with, to the detriment of genuine participants here.
Charles_Amazon
Hi @iCALOA_Books
Charles here from Amazon.
Thank you @iCALOA_Books, for posting your additional information. This additional information has already been included in that internal investigation still pending.
The forums community is here to assist with your success. The community will provide support. The intention is to resolve issues at hand, while providing resources and education in an effort to guide your efforts.
To other sellers in this thread concerned about their own issues: please continue to post your own individual issue to a new post as a new topic.
With your success in mind,
Charles
Emet_Amazon
Hello @iCALOA_Books,
This is Emet from Amazon to help you with your concerns.
Thank you for providing this updated information. My goal is to give you further assistance
We understand that this issue is important to your business so we are continuing to researching this matter further.
I appreciate you providing updates about your account. Please continue to post any relevant information in relation to this topic so it can be addressed at a later time.
Emet,
Seller_UBmr6lV9X0ngT
common
@Emet_Amazon, @Edward_Amazon, @Charles_Amazon
this is a regular occurrence on amazon. it’s time these type of attacks, and others, are dealt with appropriately.
@SEAmod
maybe you could look into this??
thx
16 years selling account was attacked for a whole year Amazon did nothing
A competitor used several fake buyers accounts, purchased the cheapest items and left negative feedbacks right after the purchase. Never asked for return, never communicated, and did the same thing on several other sellers accounts. The whole thing started last August. Reported millions of times. And it’s so obvious. Now it’s been a whole year but nothing happened to these fake accounts. Amazon chose to do nothing. It’s sad.
Even the buyers stepped up and helped via the feedback system. But Amazon didn’t do anything.
16 years selling account was attacked for a whole year Amazon did nothing
A competitor used several fake buyers accounts, purchased the cheapest items and left negative feedbacks right after the purchase. Never asked for return, never communicated, and did the same thing on several other sellers accounts. The whole thing started last August. Reported millions of times. And it’s so obvious. Now it’s been a whole year but nothing happened to these fake accounts. Amazon chose to do nothing. It’s sad.
Even the buyers stepped up and helped via the feedback system. But Amazon didn’t do anything.
16 years selling account was attacked for a whole year Amazon did nothing
A competitor used several fake buyers accounts, purchased the cheapest items and left negative feedbacks right after the purchase. Never asked for return, never communicated, and did the same thing on several other sellers accounts. The whole thing started last August. Reported millions of times. And it’s so obvious. Now it’s been a whole year but nothing happened to these fake accounts. Amazon chose to do nothing. It’s sad.
Even the buyers stepped up and helped via the feedback system. But Amazon didn’t do anything.
15 replies
15 replies
Edward_Amazon
Hi @iCALOA_Books,
Ed from Amazon here to assist.
I have gathered the information posted here and submitted it to the corresponding team for further investigation into this concern.
Some of these were posted back in February and as you stated:
We take reports of abuse seriously. Can you elaborate on how you submitted these reports? For reference, you can use this page to report abuse. If the reports were not submitted through the proper channel, they may have not reached the corresponding team.
Are there any other examples or evidence that was not posted here? While I have provided the information provided here, we can make sure to conduct a more thorough investigation if we have more data points to connect the dots.
While I we can’t follow up with results of these investigations, please note appropriate action will be taken if abusive behavior is confirmed. Please let us know if you have more information that can help identify abusive behavior against your account.
Regards,
Ed.
Edward_Amazon
Hi @iCALOA_Books
Ed with Amazon again.
This tells me that the report you submitted was interpreted as a feedback removal request. I will see if there are any gaps in the process that need to be addressed; if that was the case and for future reference, reports of abuse should focus on the abusive behavior being reported. I do not know what information you submitted and so I can’t say this is the case, but I will seek to understand and report any potential gaps in our processes.
I am glad we were able to get you the right help in that instance.
Is it possible there were different accounts all together? if the feedback was removed after a report of abuse, then the abusive accounts should be addressed according to our policies. This type of behavior can and should result in loss of account privileges when the abuse was confirmed. However, depending on the methods being used, we may have not had enough information to identify all accounts, or perhaps it was from new and separate accounts.
I am sorry you had to go through this. All points in this post are valid and I am glad at least you took appropriate action to protect your overall metrics as much as you could.
There seems to be additional information here that can be used to further identify abuse in our site. I’ve forwarded the relevant details to the corresponding team for investigation purposes and also asked for someone to reach out to you in case we need more data points that can’t be shared in this public post.
I greatly appreciate your detailed responses here and hope to have good news for you soon. We will not be able to share the results of the investigations for privacy purposes, appropriate action will be taken against abusive accounts.
Let us know if there are any other details or concerns you’d like to share.
Regards,
Ed.
Seller_jw3HRo32wY2Hk
OP demonstrates the problems with the bot deployment on Amazon.
What was overlooked is - bots are easily fed false information, but lack the intelligence/capability to figure that out like a human being would. Hence the bad actors/opponents of Amazon have been gifted a huge toy to play with, to the detriment of genuine participants here.
Charles_Amazon
Hi @iCALOA_Books
Charles here from Amazon.
Thank you @iCALOA_Books, for posting your additional information. This additional information has already been included in that internal investigation still pending.
The forums community is here to assist with your success. The community will provide support. The intention is to resolve issues at hand, while providing resources and education in an effort to guide your efforts.
To other sellers in this thread concerned about their own issues: please continue to post your own individual issue to a new post as a new topic.
With your success in mind,
Charles
Emet_Amazon
Hello @iCALOA_Books,
This is Emet from Amazon to help you with your concerns.
Thank you for providing this updated information. My goal is to give you further assistance
We understand that this issue is important to your business so we are continuing to researching this matter further.
I appreciate you providing updates about your account. Please continue to post any relevant information in relation to this topic so it can be addressed at a later time.
Emet,
Seller_UBmr6lV9X0ngT
common
@Emet_Amazon, @Edward_Amazon, @Charles_Amazon
this is a regular occurrence on amazon. it’s time these type of attacks, and others, are dealt with appropriately.
@SEAmod
maybe you could look into this??
thx
Edward_Amazon
Hi @iCALOA_Books,
Ed from Amazon here to assist.
I have gathered the information posted here and submitted it to the corresponding team for further investigation into this concern.
Some of these were posted back in February and as you stated:
We take reports of abuse seriously. Can you elaborate on how you submitted these reports? For reference, you can use this page to report abuse. If the reports were not submitted through the proper channel, they may have not reached the corresponding team.
Are there any other examples or evidence that was not posted here? While I have provided the information provided here, we can make sure to conduct a more thorough investigation if we have more data points to connect the dots.
While I we can’t follow up with results of these investigations, please note appropriate action will be taken if abusive behavior is confirmed. Please let us know if you have more information that can help identify abusive behavior against your account.
Regards,
Ed.
Edward_Amazon
Hi @iCALOA_Books,
Ed from Amazon here to assist.
I have gathered the information posted here and submitted it to the corresponding team for further investigation into this concern.
Some of these were posted back in February and as you stated:
We take reports of abuse seriously. Can you elaborate on how you submitted these reports? For reference, you can use this page to report abuse. If the reports were not submitted through the proper channel, they may have not reached the corresponding team.
Are there any other examples or evidence that was not posted here? While I have provided the information provided here, we can make sure to conduct a more thorough investigation if we have more data points to connect the dots.
While I we can’t follow up with results of these investigations, please note appropriate action will be taken if abusive behavior is confirmed. Please let us know if you have more information that can help identify abusive behavior against your account.
Regards,
Ed.
Edward_Amazon
Hi @iCALOA_Books
Ed with Amazon again.
This tells me that the report you submitted was interpreted as a feedback removal request. I will see if there are any gaps in the process that need to be addressed; if that was the case and for future reference, reports of abuse should focus on the abusive behavior being reported. I do not know what information you submitted and so I can’t say this is the case, but I will seek to understand and report any potential gaps in our processes.
I am glad we were able to get you the right help in that instance.
Is it possible there were different accounts all together? if the feedback was removed after a report of abuse, then the abusive accounts should be addressed according to our policies. This type of behavior can and should result in loss of account privileges when the abuse was confirmed. However, depending on the methods being used, we may have not had enough information to identify all accounts, or perhaps it was from new and separate accounts.
I am sorry you had to go through this. All points in this post are valid and I am glad at least you took appropriate action to protect your overall metrics as much as you could.
There seems to be additional information here that can be used to further identify abuse in our site. I’ve forwarded the relevant details to the corresponding team for investigation purposes and also asked for someone to reach out to you in case we need more data points that can’t be shared in this public post.
I greatly appreciate your detailed responses here and hope to have good news for you soon. We will not be able to share the results of the investigations for privacy purposes, appropriate action will be taken against abusive accounts.
Let us know if there are any other details or concerns you’d like to share.
Regards,
Ed.
Edward_Amazon
Hi @iCALOA_Books
Ed with Amazon again.
This tells me that the report you submitted was interpreted as a feedback removal request. I will see if there are any gaps in the process that need to be addressed; if that was the case and for future reference, reports of abuse should focus on the abusive behavior being reported. I do not know what information you submitted and so I can’t say this is the case, but I will seek to understand and report any potential gaps in our processes.
I am glad we were able to get you the right help in that instance.
Is it possible there were different accounts all together? if the feedback was removed after a report of abuse, then the abusive accounts should be addressed according to our policies. This type of behavior can and should result in loss of account privileges when the abuse was confirmed. However, depending on the methods being used, we may have not had enough information to identify all accounts, or perhaps it was from new and separate accounts.
I am sorry you had to go through this. All points in this post are valid and I am glad at least you took appropriate action to protect your overall metrics as much as you could.
There seems to be additional information here that can be used to further identify abuse in our site. I’ve forwarded the relevant details to the corresponding team for investigation purposes and also asked for someone to reach out to you in case we need more data points that can’t be shared in this public post.
I greatly appreciate your detailed responses here and hope to have good news for you soon. We will not be able to share the results of the investigations for privacy purposes, appropriate action will be taken against abusive accounts.
Let us know if there are any other details or concerns you’d like to share.
Regards,
Ed.
Seller_jw3HRo32wY2Hk
OP demonstrates the problems with the bot deployment on Amazon.
What was overlooked is - bots are easily fed false information, but lack the intelligence/capability to figure that out like a human being would. Hence the bad actors/opponents of Amazon have been gifted a huge toy to play with, to the detriment of genuine participants here.
Seller_jw3HRo32wY2Hk
OP demonstrates the problems with the bot deployment on Amazon.
What was overlooked is - bots are easily fed false information, but lack the intelligence/capability to figure that out like a human being would. Hence the bad actors/opponents of Amazon have been gifted a huge toy to play with, to the detriment of genuine participants here.
Charles_Amazon
Hi @iCALOA_Books
Charles here from Amazon.
Thank you @iCALOA_Books, for posting your additional information. This additional information has already been included in that internal investigation still pending.
The forums community is here to assist with your success. The community will provide support. The intention is to resolve issues at hand, while providing resources and education in an effort to guide your efforts.
To other sellers in this thread concerned about their own issues: please continue to post your own individual issue to a new post as a new topic.
With your success in mind,
Charles
Charles_Amazon
Hi @iCALOA_Books
Charles here from Amazon.
Thank you @iCALOA_Books, for posting your additional information. This additional information has already been included in that internal investigation still pending.
The forums community is here to assist with your success. The community will provide support. The intention is to resolve issues at hand, while providing resources and education in an effort to guide your efforts.
To other sellers in this thread concerned about their own issues: please continue to post your own individual issue to a new post as a new topic.
With your success in mind,
Charles
Emet_Amazon
Hello @iCALOA_Books,
This is Emet from Amazon to help you with your concerns.
Thank you for providing this updated information. My goal is to give you further assistance
We understand that this issue is important to your business so we are continuing to researching this matter further.
I appreciate you providing updates about your account. Please continue to post any relevant information in relation to this topic so it can be addressed at a later time.
Emet,
Emet_Amazon
Hello @iCALOA_Books,
This is Emet from Amazon to help you with your concerns.
Thank you for providing this updated information. My goal is to give you further assistance
We understand that this issue is important to your business so we are continuing to researching this matter further.
I appreciate you providing updates about your account. Please continue to post any relevant information in relation to this topic so it can be addressed at a later time.
Emet,
Seller_UBmr6lV9X0ngT
common
@Emet_Amazon, @Edward_Amazon, @Charles_Amazon
this is a regular occurrence on amazon. it’s time these type of attacks, and others, are dealt with appropriately.
@SEAmod
maybe you could look into this??
thx
Seller_UBmr6lV9X0ngT
common
@Emet_Amazon, @Edward_Amazon, @Charles_Amazon
this is a regular occurrence on amazon. it’s time these type of attacks, and others, are dealt with appropriately.
@SEAmod
maybe you could look into this??
thx
