Over 209 times and 4 years being attacked by the same account!
@KJ_Amazon@SEAmod@Danny_Amazon
We are still be attacked by the same customer account since at least June 2020. At least 209 times that we count!
They place an order, and immediately cancel it, and send a bad message with keywords in hope that a bot will pickup on the words they say in it. Sometimes they leave negative feedback with the same bad words. Why are they able to leave feedback on an order they ask to cancel??? That is so simple to not allow this behavior.
We have been suspended twice because of this account. We are not the only one being affected from this same account. Many many reported messages but nothing is done and they continue. It is like clockwork, we know when the orders will come thru, as they are always close in time and day.
Current open orders:
111-2851244-2577813
111-3245217-1787404
111-8541067-6493821
111-9030271-7177000
111-8652669-8089012
111-7076619-1977028
111-7470320-6255439
111-2255559-4408257
111-3644662-1271449
111-1907066-6026658
111-4162215-7517068
112-7140946-6283457
112-6340801-3673822
112-1712445-5991419
112-9164989-7655426
112-8378288-1330655
112-5306495-9561014
112-4945491-0385829
112-6213458-4888237
112-6991449-8033015
112-3136632-9973035
Here are a few of posts I and others have done on this account:
https://sellercentral.amazon.com/seller-forums/discussions/t/72bf677e-a559-4f39-bb14-ea02b5daf0ca
https://sellercentral.amazon.com/seller-forums/discussions/t/bacc3334-73bb-4e3a-a37a-64369944bcd4
https://sellercentral.amazon.com/seller-forums/discussions/t/70c3d72d-e5bf-4e61-9dea-ff879a0194fa
https://sellercentral.amazon.com/seller-forums/discussions/t/64fc043435e42e639e506e76e44b3110
https://sellercentral.amazon.com/seller-forums/discussions/t/5ad32c2d2790ebfa9614d21678f110a7
Why does Amazon allow this to continue for so long?
@Seller_csxJFXnDdYYg3Did you ever get unsuspended because of this account?
1 reply
Danny_Amazon
Hello @Seller_Fp95QYJ6Hs9RU- thanks for posting about this experience with your customer. I did want to let you know I have reviewed the orders in question along with the prior escalation on the topic completed by our team a couple months ago, and have submitted further escalation of this buyer behavior to the appropriate teams.
This team will not provide insight on the actions taken from their review to you or I, but please know they will review the orders for appropriate action.
I apologize for the lack of visibility, but do thank you for posting about this on the forums so I might have a chance to escalate.
Best,
Danny
