I have fallen into another massively unsettling situation with Amazon as a Seller. Bear with me while I try to explain this coherently.
This all begins with a good problem - our company is scaling rapidly, and we took advantage of the Parafin Cash Advance and the Amazon Lending Term loan.
All was working well until we had a restriction placed on our business checking account for unrelated reasons, which ultimately caused an Amazon disbursement / regular deposit to be returned. At this point, everything went sideways;
- Amazon unlinked our bank account from Amazon.com and Amazon Pay, but kept our bank account linked to Amazon.ca and Amazon.mx
- In an attempt to reassign the same/only bank account we've ever had associated with the Seller Account, while logged in as the primary and only Seller Central account user, anytime I clicked "manage" or "add a deposit method" I recieved the warning "Forbidden. You do not have the rights to perform this action."
- Amazon Support attempted to blame this issue on 1. not being the primary user and thus not having admin permissions, which I proved to be untrue. 2. needing to simply click "add a new deposit method", which is in theory is a nice option, but it rendered the same error message, but is also not solution because are not seeking to add a new bank but simply assign the bank already associated with the account 3. needing to click the giant "assign" button next to "unassigned marketplaces", like I hadn't already done that daily for weeks.
- After establishing this is not a user error, and escalating through all of my Amazon POCs, numerous Seller Support cases and phone calls, Amazon tells me it's due to a Marcus line of credit. WE NEVER EVEN APPLIED FOR A MARCUS LINE OF CREDIT.
- Then, it was a matter of the Parafin cash advance restricting my abilities to manage banking accounts because Parafin requires verification of our bank account before AMAZON can reestablish my permissions. I proceeded to get all approvals from Parafin in writing (might I add Parafin never struggled to withdraw payments from our bank account, which leads me to assume they never restricted my banking management permissions/abilities). I provide all email communications with Parafin to Amazon stating we're in good standings, that Parafin is using the same account, that Amazon can lift restrictions and then CRICKETS. I have heard nothing for weeks, and only recieve automated responses from Amazon Developer Support team?!?!
- The Amazon Lending term loan ultimately went into default because there was no bank account attached to our Seller Central Amazon.com or Amazon Pay marketplace, which prompted Amazon to pay itself off with our growing Seller Central account balance. It's unclear if Amazon Lending would have placed a restriction on our ability to manage our banking assignments, but now that the loan is paid in full, we'd like to assume we're out from under their thumb!?!
NONETHELESS, we are still getting nowhere. No one can help identify WHY we're not able to reassign the only business bank account we've EVER had associated with Amazon.com and Amazon Pay marketplaces. The bank account that is currently FULLY FUNCTIONING for Amazon.mx and Amazon.ca
All the while, we're watching our Seller Central account balance increase, inventory dwindle, and remain confused as to whether we should even ship more inventory to Amazon because will they ever pay us?
This is impacting our ability to pay suppliers and keep doors open. This entire process is starving our business.
I have spoken to absolutely everyone I can think of - POCs within Amazon, friends and referrals that work at Amazon, numerous tickets, and phone calls. Tagging every possible Amazon Support person that works on Forums here in the hopes they can help.
Again, we're at a loss for what to do and might lose our business.
@Seller_hme3Wbydd1ihr@Seller_q5VULSdzfEHW0@Seller_nS0jcFQNDLG3e @Seller_pAPBCLhysbW5T@Seller_1KYLYkgAlu4xX
Case IDs 15305979301, 15192596741
