I had a few bottle of shower cleaner in my fba inventory. I got a notification that the listing had closed and that my few inventory would be shipped back to me.
Next thing I know, I’m having pallets of every sellers shower cleaner being delivered to my house. Since it was all in one removal, I had to wait until it was closed to dispute anything. Right after the last one was delivered I got hit with a huge charge (I can only assume shipping on the shower cleaner, because what else could it be?)
The amount charged is so much i can’t even afford it. I’m not a big seller, I’m just a single mom of 3 trying to feed my kids.
It has locked me out of my account because of the balance due. I literally can’t access anything. I can’t even get my tax documents.
When I call I simply ask what am I being charged this huge amount for? every representative, including the internal department, have told me that I will have to pay this huge amount before they will tell me what it’s for. After I pay this huge mystery fee, THEN they will tell me what it was for. It’s very odd that this fee is such a secret that they are forcing me to pay it before even telling me what it it’s for.
For months I have gotten an email saying they are trying to deposit funds into my account that I need to update my payment method. My balance they are trying to send me is literally only $11. It’s said $11 for months. But I have a parafin loan that’s 15% of all of my sales for the week along with me getting emails every time something is shipped. And for 4 months my deposit amount hasn’t changed. 4 months worth of sales and not even $1 added to my balance.
Since I can’t get a resolution from the representatives, and the supervisor finally responded to my request with an email stating to respond to the email if I still needed help (the email was kicked back because that address doesn’t receive replies), I opened a complaint with the BBB hoping it would reach someone internally that could actually help.
My response from to my BBB complaint was from a resolution specialist that states my account is in good standing and that I don’t owe a balance and that she doesn’t see a removal order for shower cleaner and asked for detailed information about the removal order (but I’m locked out of my account because of my balance.) I rejected the response and asked for a copy of the transactions for my account (completely ignored) as well as an amount that’s available in my account and my reserved balance. She told me $11. I was hoping I would have enough in my reserve from 4 months of sales that I could afford to pay them my house payment and hopefully retain it from that once my account was accessible. Nope, apparently it’s just $11.
Before the shower cleaner incident I fell apart of the “shipping” charges mess. Where I went from making 40% return to less than 9% return. (Not even enough to pay my parafin loan that is 15% of my weekly sales)
Between the shipping charges, now the mystery charges, and forcing me to pay a huge amount but refusing to even tell me why, conflicting information from departments, no help from Amazon…. I have literally 0% confidence in their help, or that they won’t do this again if I do pay to straighten it all out.
Do I just say forget it and let the $30K in inventory be theirs. Or is there a way I can resolve this without having to just give them money? I almost feel bullied.
