The Paris Olympics are getting underway and will soon be in full swing. From archery to wrestling to everything in between, the world's best athletes have gathered to compete for the gold.

And sure, it's impressive to swim fast or be good at basketball, but what about something really challenging: starting your own business and being an entrepreneur?

We want to know: if Selling on Amazon were part of the Olympics, what would your event be? The Hundred-Order Dash (to the post office)? The FBA Triathalon (Listing, Packing/Prep, and Shipping)?

Let us know your event! We'll be awarding a (virtual) gold medal to our favorite.

It's been a busy week! Fear not, we've got your back! This week's New Seller Community digest is here to ensure you're always up to date. From the highly anticipated Accelerate Block Party to mastering the art of captivating product titles, we've covered it all. And that's just the beginning - dive in to uncover what to expect before, during and after video verification call and unlock the power of transparent tracking with Amazon Seller Wallet. Don't miss a beat - this is your one-stop-shop for all the latest and greatest from the seller forums over the last week.

How to go through the Amazon Seller Video Verification Call: Onboarding and verification has been a hot topic lately. In this thread, learn about how to schedule and join the call, how to prepare for the call, what to do if you miss the call or need to cancel the appointment for any reason, as well as what to expect after the call has been completed.

Mastering Amazon's Product Title Rules for FBA Success: One important factor that can impact your product visibility is the title you use. Amazon has specific requirements for product titles that all FBA sellers must follow. Learn how to master these rules here.

Accelerate Block Party: Build powerful connections and expand your network at Amazon Accelerate 2024 and the Block Party. This epic event features live entertainment, delicious food, and refreshing drinks in the heart of Seattle. Find out more here!

Transparent tracking with Amazon Seller Wallet: Visit this thread to learn more about how Amazon Seller Wallet can serve as your centralized hub within Seller Central, offering a seamless experience to view all your transactions, without having to ever leave Seller Central. Find out more here!

Locked out of your Account? Find out the steps you can take to address account access issues related to locked accounts or 2FA issues here.

Hey Sellers!

Happy Monday! Let's kick off the week with some fun! 🎉

If your Amazon journey was a movie, what would it be called? 💭

For me, it's "The Pursuit of Happiness" – riding the highs and lows of success! 🎢

Excited to hear your movie title picks

-Josh

The Voice of the Customer page is a tool that allows you to gain valuable insights from customer feedback. You can review the recent updates to the page, the Customer Experience (CX) Health of your offers, read customer comments, identify product and listing issues, and act to resolve problems.

By leveraging this data, you can optimize your products and listings, leading to improved customer satisfaction and increased sales.

Key Benefits:

• Identify Issues: Get detailed insights into customer complaints like mislabeled, damaged, or defective products and inaccurate listings, allowing you to address issues proactively.

• Stay Informed and Take Action: Regularly review the page to stay informed about potential problems and take immediate actions like removing damaged inventory, updating product details, or consulting help resources.

• Monitor Customer Experience: The CX Health metric evaluates your offers' performance relative to similar products based on customer feedback, helping you identify areas that need attention to improve the customer experience. Review offers with poor or very poor CX Health ratings. Your offers’ CX Health is categorized as excellent, good, fair, poor, or very poor. We recommend reviewing all the offers with poor and very poor CX Health to understand and resolve problems.

• Targeted Solutions: For example, for a damaged item issue, the dashboard provides a breakdown of factors like product spoilage, packaging problems, and damaged products, enabling you to implement targeted solutions like optimizing packaging materials or handling processes.

How to access:

Menu > Performance > Voice of the Customer

Resources:

Voice of the Customer

Resolve your CX Health issues

What would you like to see in this tool? What has been your experience using it?

Roberto

Prepare to be inspired at Amazon Accelerate 2024!

At Amazon Accelerate, you’ll walk away inspired by an incredible lineup of special guest speakers and visionary trailblazers. You’ll also hear directly from Amazon leaders on their strategic priorities for inventing on behalf of you . Get a front row seat to the latest launches and insights that are shaping the future of selling in Amazon’s stores, you’re not going to want to miss this!

Avi Ravi - Director, Worldwide Selling Partner Growth

Katie Scott - Director, Selling Partner Communities

Mary Beth Westmoreland - VP, Worldwide Selling Partner Experience

Ruslana Zbagerska - VP, Technology - Product Development

Register today and be the first to learn about the latest product launches and innovative tools, hear inspirational stories from your peers, and discover the insights shaping the future of selling in Amazon’s store. Register now to secure your spot.

If you could ask these quests speakers anything that pertains to selling on Amazon and your business, what would you ask? Please place questions below.

Build powerful connections and expand your network at Amazon Accelerate 2024!

This year’s agenda is bigger than ever and offers 60+ in-depth Breakout Sessions, 1500+ one-on-one Seller Café appointments with Amazon experts, 40+ Partner Connect booths to browse, and 3 inspiring General Sessions with Amazon leaders, special guests, and industry trailblazers. With an abundance of information to digest over three days, we’ve also prioritized opportunities for networking – and fun!

After an action-packed day of sessions, we invite you to connect and unwind at the Amazon Accelerate Block Party on Wednesday, September 18. This epic event features live entertainment, delicious food, and refreshing drinks in the heart of Seattle.

We hope to see you at the Block Party!

Register now

We would love to hear from our selling partners on what networking opportunities you are most excited for. Please post comments below.

Prime Day #2 is here! We know you are busy and may have missed some of the great information found within the forums over the last week.

Check below for content created by community mangers on upcoming Ask Amazon Summer Series with the Brand Registry Team, two-factor authentication, and tips for back-to-school season!

Ask Amazon Summer Series with Brand Registry Team: Join us for our first ever four-day Ask Amazon Summer Series with the Brand Registry partner team! Each day for 4 days back-to-back, the Brand Registry team will be hosting an Ask Amazon Q&A where they’ll be answering your questions on specific topics related to managing your brand. Find the dates and topics here!

Two-Factor Authentication (2FA) - Why it Matters and What You Need to Do: To safeguard your account, starting March 28, 2024, we added two-factor authentication (2FA) requirement for all logins. This measure adds an extra layer of security, making it harder for unauthorized users to access your account. Find out more here.

Tips for Back-to-School Season: Ready to boost sales during back-to-school season? Check out this thread for insightful tips to ensure you're prepared.

Day 2 of Prime Day has begun!

How's it going for you so far? Share your experience in the replies of this thread!

Edit: although Prime Day has now sadly come to an end, please feel free to still join in by sharing your overall experience.

--

What's Engage with Amazon? I like to think of it as a section of the forums where we can connect and collaborate together as a community. Everyone is welcome to chime in on the discussion and share their unique perspectives. There's really no pressure here, just a fun way to engage with each other. Looking forward to connecting with you all!

Hello community! 😊

Today, I want to talk to you about a topic that will definitely interest you a lot. In this post, I'll give you 7 practical tips to get quick and accurate answers from the Support team. Let's see how to optimize your inquiries and communicate effectively to get better service.

• Choose the category that best corresponds to your question. This allows your case to go directly to the team best equipped to respond, avoiding transfers between teams.
• Add screenshots. Solving a problem when you can visualize it is easier and faster. This can prevent possible misunderstandings and save time with emails going back and forth.
• Reopen the existing case instead of opening a new one if you have not received an answer to your question. This is to avoid loss of information. If you have multiple cases open for the same problem, the information gets scattered. On the contrary, if you have a new issue, it will be more effective to open a new case to avoid confusion.
• If you need to open a new case related to a previous case, refer to the case by mentioning the corresponding number. This will make the support agent's task easier, to quickly and accurately find the information you are referring to.
• Be explicit about your question or expectations. Describe your specific problem. Sometimes multiple issues are detailed, and it's unclear exactly what you need or the priority of your request. If you have multiple questions, number them to prevent any of them from being missed or unattended.
• Add all necessary information to your request in your initial message: order number, ASIN, tracking number, shipping date, and all relevant information to help you.
• Respond to the satisfaction survey. When a request is resolved, you receive a satisfaction survey that asks if you are satisfied with the service received and why. Your responses are reviewed and allow us to listen to your opinion and adjust the necessary procedures and training to better serve you in the future.

Tell me in the comments if you have any other advice you would like to share.

Sunnie

Leave a 👍 positive vote / 👎 negative vote on this post to let us know if you want to see more content like this!

Good day, everyone!

Well, we know customer reviews are important for your business and we want to avoid negative reviews at all costs, whether justified or not.

To lighten the mood a bit this weekend, I wanted to know if you have ever received any comments, on your services or products, negative or positive, that really made you laugh? (And not an awkward laugh 😅)

Come on, it's time to share them with the community below!