⚡Do you need urgent help from Support? Discover how to get quick and accurate answers
Hello community! 😊
Today, I want to talk to you about a topic that will definitely interest you a lot. In this post, I'll give you 7 practical tips to get quick and accurate answers from the Support team. Let's see how to optimize your inquiries and communicate effectively to get better service.
- Choose the category that best corresponds to your question. This allows your case to go directly to the team best equipped to respond, avoiding transfers between teams.
- Add screenshots. Solving a problem when you can visualize it is easier and faster. This can prevent possible misunderstandings and save time with emails going back and forth.
- Reopen the existing case instead of opening a new one if you have not received an answer to your question. This is to avoid loss of information. If you have multiple cases open for the same problem, the information gets scattered. On the contrary, if you have a new issue, it will be more effective to open a new case to avoid confusion.
- If you need to open a new case related to a previous case, refer to the case by mentioning the corresponding number. This will make the support agent's task easier, to quickly and accurately find the information you are referring to.
- Be explicit about your question or expectations. Describe your specific problem. Sometimes multiple issues are detailed, and it's unclear exactly what you need or the priority of your request. If you have multiple questions, number them to prevent any of them from being missed or unattended.
- Add all necessary information to your request in your initial message: order number, ASIN, tracking number, shipping date, and all relevant information to help you.
- Respond to the satisfaction survey. When a request is resolved, you receive a satisfaction survey that asks if you are satisfied with the service received and why. Your responses are reviewed and allow us to listen to your opinion and adjust the necessary procedures and training to better serve you in the future.
Tell me in the comments if you have any other advice you would like to share.
Sunnie
Leave a 👍 positive vote / 👎 negative vote on this post to let us know if you want to see more content like this!
⚡Do you need urgent help from Support? Discover how to get quick and accurate answers
Hello community! 😊
Today, I want to talk to you about a topic that will definitely interest you a lot. In this post, I'll give you 7 practical tips to get quick and accurate answers from the Support team. Let's see how to optimize your inquiries and communicate effectively to get better service.
- Choose the category that best corresponds to your question. This allows your case to go directly to the team best equipped to respond, avoiding transfers between teams.
- Add screenshots. Solving a problem when you can visualize it is easier and faster. This can prevent possible misunderstandings and save time with emails going back and forth.
- Reopen the existing case instead of opening a new one if you have not received an answer to your question. This is to avoid loss of information. If you have multiple cases open for the same problem, the information gets scattered. On the contrary, if you have a new issue, it will be more effective to open a new case to avoid confusion.
- If you need to open a new case related to a previous case, refer to the case by mentioning the corresponding number. This will make the support agent's task easier, to quickly and accurately find the information you are referring to.
- Be explicit about your question or expectations. Describe your specific problem. Sometimes multiple issues are detailed, and it's unclear exactly what you need or the priority of your request. If you have multiple questions, number them to prevent any of them from being missed or unattended.
- Add all necessary information to your request in your initial message: order number, ASIN, tracking number, shipping date, and all relevant information to help you.
- Respond to the satisfaction survey. When a request is resolved, you receive a satisfaction survey that asks if you are satisfied with the service received and why. Your responses are reviewed and allow us to listen to your opinion and adjust the necessary procedures and training to better serve you in the future.
Tell me in the comments if you have any other advice you would like to share.
Sunnie
Leave a 👍 positive vote / 👎 negative vote on this post to let us know if you want to see more content like this!
3 replies
Seller_NbYSGJ8Tehgbv
One time, I called seller support only to have the associate read back to me my problem.
I said to the associate "thats it?"
The associate replied "what else do you want me to do?"
Its insane to use terms like "support team". This is misleading and leads to 1000s of Amazon sellers down a path that they believe will solve their problems...such as following the steps labeled on this forum post. Giving the "support team" a chance at resolving issues will only exacerbate issues.
The seller support problem has gotten incredibly bad. To the point I did not even think was possible. Its insane that Amazon has not accepted this and continues to pretend they have a support team rather than just have a chat bot answer everyone's questions.
⚡Do you need urgent help from Support? Discover how to get quick and accurate answers
Hello community! 😊
Today, I want to talk to you about a topic that will definitely interest you a lot. In this post, I'll give you 7 practical tips to get quick and accurate answers from the Support team. Let's see how to optimize your inquiries and communicate effectively to get better service.
- Choose the category that best corresponds to your question. This allows your case to go directly to the team best equipped to respond, avoiding transfers between teams.
- Add screenshots. Solving a problem when you can visualize it is easier and faster. This can prevent possible misunderstandings and save time with emails going back and forth.
- Reopen the existing case instead of opening a new one if you have not received an answer to your question. This is to avoid loss of information. If you have multiple cases open for the same problem, the information gets scattered. On the contrary, if you have a new issue, it will be more effective to open a new case to avoid confusion.
- If you need to open a new case related to a previous case, refer to the case by mentioning the corresponding number. This will make the support agent's task easier, to quickly and accurately find the information you are referring to.
- Be explicit about your question or expectations. Describe your specific problem. Sometimes multiple issues are detailed, and it's unclear exactly what you need or the priority of your request. If you have multiple questions, number them to prevent any of them from being missed or unattended.
- Add all necessary information to your request in your initial message: order number, ASIN, tracking number, shipping date, and all relevant information to help you.
- Respond to the satisfaction survey. When a request is resolved, you receive a satisfaction survey that asks if you are satisfied with the service received and why. Your responses are reviewed and allow us to listen to your opinion and adjust the necessary procedures and training to better serve you in the future.
Tell me in the comments if you have any other advice you would like to share.
Sunnie
Leave a 👍 positive vote / 👎 negative vote on this post to let us know if you want to see more content like this!
⚡Do you need urgent help from Support? Discover how to get quick and accurate answers
Hello community! 😊
Today, I want to talk to you about a topic that will definitely interest you a lot. In this post, I'll give you 7 practical tips to get quick and accurate answers from the Support team. Let's see how to optimize your inquiries and communicate effectively to get better service.
- Choose the category that best corresponds to your question. This allows your case to go directly to the team best equipped to respond, avoiding transfers between teams.
- Add screenshots. Solving a problem when you can visualize it is easier and faster. This can prevent possible misunderstandings and save time with emails going back and forth.
- Reopen the existing case instead of opening a new one if you have not received an answer to your question. This is to avoid loss of information. If you have multiple cases open for the same problem, the information gets scattered. On the contrary, if you have a new issue, it will be more effective to open a new case to avoid confusion.
- If you need to open a new case related to a previous case, refer to the case by mentioning the corresponding number. This will make the support agent's task easier, to quickly and accurately find the information you are referring to.
- Be explicit about your question or expectations. Describe your specific problem. Sometimes multiple issues are detailed, and it's unclear exactly what you need or the priority of your request. If you have multiple questions, number them to prevent any of them from being missed or unattended.
- Add all necessary information to your request in your initial message: order number, ASIN, tracking number, shipping date, and all relevant information to help you.
- Respond to the satisfaction survey. When a request is resolved, you receive a satisfaction survey that asks if you are satisfied with the service received and why. Your responses are reviewed and allow us to listen to your opinion and adjust the necessary procedures and training to better serve you in the future.
Tell me in the comments if you have any other advice you would like to share.
Sunnie
Leave a 👍 positive vote / 👎 negative vote on this post to let us know if you want to see more content like this!
⚡Do you need urgent help from Support? Discover how to get quick and accurate answers
Hello community! 😊
Today, I want to talk to you about a topic that will definitely interest you a lot. In this post, I'll give you 7 practical tips to get quick and accurate answers from the Support team. Let's see how to optimize your inquiries and communicate effectively to get better service.
- Choose the category that best corresponds to your question. This allows your case to go directly to the team best equipped to respond, avoiding transfers between teams.
- Add screenshots. Solving a problem when you can visualize it is easier and faster. This can prevent possible misunderstandings and save time with emails going back and forth.
- Reopen the existing case instead of opening a new one if you have not received an answer to your question. This is to avoid loss of information. If you have multiple cases open for the same problem, the information gets scattered. On the contrary, if you have a new issue, it will be more effective to open a new case to avoid confusion.
- If you need to open a new case related to a previous case, refer to the case by mentioning the corresponding number. This will make the support agent's task easier, to quickly and accurately find the information you are referring to.
- Be explicit about your question or expectations. Describe your specific problem. Sometimes multiple issues are detailed, and it's unclear exactly what you need or the priority of your request. If you have multiple questions, number them to prevent any of them from being missed or unattended.
- Add all necessary information to your request in your initial message: order number, ASIN, tracking number, shipping date, and all relevant information to help you.
- Respond to the satisfaction survey. When a request is resolved, you receive a satisfaction survey that asks if you are satisfied with the service received and why. Your responses are reviewed and allow us to listen to your opinion and adjust the necessary procedures and training to better serve you in the future.
Tell me in the comments if you have any other advice you would like to share.
Sunnie
Leave a 👍 positive vote / 👎 negative vote on this post to let us know if you want to see more content like this!
3 replies
3 replies
Seller_NbYSGJ8Tehgbv
One time, I called seller support only to have the associate read back to me my problem.
I said to the associate "thats it?"
The associate replied "what else do you want me to do?"
Its insane to use terms like "support team". This is misleading and leads to 1000s of Amazon sellers down a path that they believe will solve their problems...such as following the steps labeled on this forum post. Giving the "support team" a chance at resolving issues will only exacerbate issues.
The seller support problem has gotten incredibly bad. To the point I did not even think was possible. Its insane that Amazon has not accepted this and continues to pretend they have a support team rather than just have a chat bot answer everyone's questions.
Seller_NbYSGJ8Tehgbv
One time, I called seller support only to have the associate read back to me my problem.
I said to the associate "thats it?"
The associate replied "what else do you want me to do?"
Its insane to use terms like "support team". This is misleading and leads to 1000s of Amazon sellers down a path that they believe will solve their problems...such as following the steps labeled on this forum post. Giving the "support team" a chance at resolving issues will only exacerbate issues.
The seller support problem has gotten incredibly bad. To the point I did not even think was possible. Its insane that Amazon has not accepted this and continues to pretend they have a support team rather than just have a chat bot answer everyone's questions.
Seller_NbYSGJ8Tehgbv
One time, I called seller support only to have the associate read back to me my problem.
I said to the associate "thats it?"
The associate replied "what else do you want me to do?"
Its insane to use terms like "support team". This is misleading and leads to 1000s of Amazon sellers down a path that they believe will solve their problems...such as following the steps labeled on this forum post. Giving the "support team" a chance at resolving issues will only exacerbate issues.
The seller support problem has gotten incredibly bad. To the point I did not even think was possible. Its insane that Amazon has not accepted this and continues to pretend they have a support team rather than just have a chat bot answer everyone's questions.
