Countries
Read only
Late shipment due to can not access to seller cenntral
but st
I got late shipment 25% against to policy of Amazon who allowed 4%
However, the fact is that on 8 Aug, I can not access to my dashboard to print packing slip due to Amazon request for verify and I send my ID and I got the answer that my case under review and I will get a reply within 24 hours till next day. I got the confirmation that I can access and I follow the link to access.
Unfortunately, I can not get OTP from my phone and I try to get in touc with Amazon on 9 Aug that they send to concern department to checking and I will get a reply within 24 - 48 hours
I am waiting till Monday Aug 12 but still no any email came in so I get in touch again with support
and they confirm my case pass to Account Specialist for checking and expect reply with 24 hours.
I keep waiting and case open 3 time till on 15 Aug, I got email confirm and I can access.
With an immeidately, I have to start and shipped all 9 pending order and after shipped and giving tracking each shipment complete. My dashboard show AHR Late Shipment and remark account at risk.
I try to get in touch and explain the situation that late shipment occur due to Amazon under checking and I can not access and only wait.
With this issued, if delayed of shipment occur due to Amazon under checking and fixed till I can not access. Is this seller fault? Can Amazon return my AHR back to normal due to before late shipment my score are at 248.
Your kind educated or any comment and suggestion are highly appreciated
Best regards
1 reply
Atlas_Amazon
Hello @Seller_hmJvsOvXG5kD9
Thank you for the information provided regarding the issues that you have been seeing recently with your late shipment rate. I understand that you were needing to ship out your orders, but the verification prevented you from doing so. If this has caused the metric to go off target, then you will see the 'at-risk' banner on the account health page. The banner will appear to inform you of the metric being off target, but this does not necessarily mean that additional details have been requested.
We would recommend monitoring your performance notifications as this is where a request would come in. Additionally, we would recommend keeping track of the specific orders that were impacted and when this occurred. The information will be vital if our team does request additional details regarding the situation.
The late shipment rate should not have any impact to the actual account health rating. The rating will be impacted by your sales and any potential policy violations that appear on the account health page. Have you received any violations recently?
If not, then it may be that previous sales are starting to drop out of the 180 day window that the rating looks at. As a reminder, for every 200 orders, you will receive 4 points. After 180 days, those orders will no longer be applicable to the rating and the 4 points would also drop off. For more information, we have provided the FAQ for the rating.
Please continue to utilize this thread for any future questions that you have on these concerns.
Best,
Atlas
Similar Discussions
