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I don't like the new Conditions for Books
I noticed that Like New condition has disappeared, and been replaced by Excellent. Those are two different things. "Like New" is a lot more specific than "Excellent".
Replacing "Very good" with "Great" - I guess? As long as the definition is on line (it wasn't when I checked a few minutes ago (https://www.amazon.com/gp/help/customer/display.html?nodeId=201889720&initialSessionID=time%3D2082787201l&ld=NSGoogle&ldStackingCodes=NSGoogle
As a buyer, I would certainly want to know the difference between "excellent" and "Like New".
To me, "Like New" is something you could give as a gift to an acquaintance - it looks like brand new, not something you bought second-hand.
I can easily see someone selling something obviously second hand, that should be "very good" (or Great) with an "Excellent", unless "Excellent" means that it looks and feels like New. The definitions should be easy to find - they aren't. it should provide sufficient differentiation. It's hard for a seller to know the difference in seller's terms for "Great" and "Excellent".
0 replies
KJ_Amazon
Hello @Seller_lyztNmXC2vTOc. Thanks for that update. That post does appear in this thread, but I edited it, which may have triggered a notification. I will take a look.
Can you give me some more information about your comment: "I don't see how marginalia is relevant to anything other than books." Thank you.
KJ_Amazon
I don't quite understand this new forum. I get emails from the forum, because I signed up for it, to see how the thread was going.
I got an email from you that does not appear in this thread. I don't know why not.
In that post, which was sent at 2:04 on Sunday, you said, "I would like to clarify one point: First, the condition types and tiers are not solely for book listings. They appear for multiple different categories and product types."
Seller_hMXOUyrsefbGG
AGREED-I don't like the change at all!
Seller_nosqrQael0srK
When will this madness end?
It's been nearly 5 days since @Seattle_Metaphysical alerted us to the changes in condition types. Amazon has had ample time to recognize the sharp drop in used sales. Still, we have received no information about this "test". We don't know why the team began this experiment, what the team is expecting to learn, or even how long it is supposed to take.
How long must we endure this madness?
One answer depends on us, not Amazon: "As long as we choose to endure it." That is, how long will each seller put up with the changes before moving inventory to another platform? Is that the point of the "test"?
Seller_ID3XMJ3M2XudA
4th day of this. I still have listings with no VG but two identical Acceptable categories.
Please fix this. I would like to sell Very Good inventory on Amazon .
Seller_ryoOfWTBs51EG
THIS INSANITY HAS NOW MADE THE NEWS (at least within eCommerce circles). See EcommerceBytes dot com, AuctionBytes blog page dated Mon 2/6. If you sign in, you can add comments there as well to make this ridiculous problem more broadly known.
Seller_Bx9y6WcQhkq7s
I am no fan of this change either but it could give an advantage to the smaller sellers who are able to give a detailed description of their books.
Seller_1d9T7S4Ew0cr7
Please don't do this Amazon. We have worked over twelve years with an accepted system. This will only confuse things,
Seller_fmUqKecYk2wsp
I take no pleasure in stating the obvious, these foolish changes come from the same folks that want to know if we get pleasure from "delighting" our customers!
More than likely they speak EASL & clearly have zero experience in book selling.
Seller_EXuhrAKFLHPpw
Maybe Toby Flenderson is working for Amazon now. It does looks like someone is tweaking things today. Perfect is gone now and is back to Like New. Very good is now showing as Minor Wear, which at least makes more sense than Moderate Wear. The whole thing is making my head hurt.
Seller_RH0RQzxVW3Sm3
It looks like things are back to normal.
Seller_1AL3hpz0RqsTE
Hallelujah, old condtions have been restored! I guess Amazon figured out how much money they lost over the weekend.
Seller_GcgO8JJ3AX3Rw
I am no longer seeing 'Moderate Wear', 'Minor Wear' etc on my cd listings.
Hooray!
Seller_nosqrQael0srK
@KJ_Amazon, thank you for passing our concerns along to the team. Now that the experiment is over, will you tell us what the team was looking for and what they learned?
Seller_jwxeKIvkgcQi1
Why? The answer may be as simple as "Because". I learned this as a government worker for many years. There are people on the payroll whose job it is to 'create' ideas. No ideas = no job. It reaches a point that most of the new ideas are less than worthless.
Seller_ryoOfWTBs51EG
As we can see from AJ_Amazon's most recent post, this "experiment" is NOT over. It seems the ONLY objection they responded to was the use of "Perfect". I am not at all hopeful that the essential business requirements of book sellers will receive any consideration whatsoever.
KJ_Amazon
Hello, Sellers. I have been sharing your feedback and questions with our Amazon partner team, and I have some answers for you.
Some of you asked why we are doing this testing of different conditions. Like everything at Amazon, it begins with the customer. Buyers have given us feedback about used conditions -- there are too many, there isn't enough distinction, etc. That's why we are looking at different options, and finding out which increase sales without affecting post-purchase metrics.
At the same time, we want to limit seller frustration and pain points. I am happy to report that based on your comments and concerns, we will no longer be showing the condition tier with the "Perfect" option during this testing period. Thanks for your feedback on that, and I will continue to share your comments and updates about this process.
KJ_Amazon
Seller_Ii763Tq1nUVSE
I am concerned with changing over to a new system of grading but especially concerned with "Perfect". Customers can find something wrong with even a manufactured new book.
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