I don't like the new Conditions for Books
I noticed that Like New condition has disappeared, and been replaced by Excellent. Those are two different things. "Like New" is a lot more specific than "Excellent".
Replacing "Very good" with "Great" - I guess? As long as the definition is on line (it wasn't when I checked a few minutes ago (https://www.amazon.com/gp/help/customer/display.html?nodeId=201889720&initialSessionID=time%3D2082787201l&ld=NSGoogle&ldStackingCodes=NSGoogle
As a buyer, I would certainly want to know the difference between "excellent" and "Like New".
To me, "Like New" is something you could give as a gift to an acquaintance - it looks like brand new, not something you bought second-hand.
I can easily see someone selling something obviously second hand, that should be "very good" (or Great) with an "Excellent", unless "Excellent" means that it looks and feels like New. The definitions should be easy to find - they aren't. it should provide sufficient differentiation. It's hard for a seller to know the difference in seller's terms for "Great" and "Excellent".
151 replies
Seller_1AL3hpz0RqsTE
Hallelujah, old condtions have been restored! I guess Amazon figured out how much money they lost over the weekend.
Seller_GcgO8JJ3AX3Rw
I am no longer seeing 'Moderate Wear', 'Minor Wear' etc on my cd listings.
Hooray!
Seller_nosqrQael0srK
@KJ_Amazon, thank you for passing our concerns along to the team. Now that the experiment is over, will you tell us what the team was looking for and what they learned?
Seller_jwxeKIvkgcQi1
Why? The answer may be as simple as "Because". I learned this as a government worker for many years. There are people on the payroll whose job it is to 'create' ideas. No ideas = no job. It reaches a point that most of the new ideas are less than worthless.
Seller_ryoOfWTBs51EG
As we can see from AJ_Amazon's most recent post, this "experiment" is NOT over. It seems the ONLY objection they responded to was the use of "Perfect". I am not at all hopeful that the essential business requirements of book sellers will receive any consideration whatsoever.
KJ_Amazon
Hello, Sellers. I have been sharing your feedback and questions with our Amazon partner team, and I have some answers for you.
Some of you asked why we are doing this testing of different conditions. Like everything at Amazon, it begins with the customer. Buyers have given us feedback about used conditions -- there are too many, there isn't enough distinction, etc. That's why we are looking at different options, and finding out which increase sales without affecting post-purchase metrics.
At the same time, we want to limit seller frustration and pain points. I am happy to report that based on your comments and concerns, we will no longer be showing the condition tier with the "Perfect" option during this testing period. Thanks for your feedback on that, and I will continue to share your comments and updates about this process.
KJ_Amazon
Seller_Ii763Tq1nUVSE
I am concerned with changing over to a new system of grading but especially concerned with "Perfect". Customers can find something wrong with even a manufactured new book.
