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FBA check-in delays
You would think that with the introduction of FBA placement fees LTL check-in delays would improve. After 5 years of activity I can only notice a worsening of the delays. We now have to discount for at least 3 weeks of inbound shipment between the scheduled pickup (which always takes at least 2 days), transit, time the pallets are sitting in the FBA warehouse parking lot, and receiving... status.
FBA placement fess have added at least a 20% cost on our inbound shipments in addition to transport and we wonder where all these investments go. As usual sellers are the last to know what is going on inside FBA. In some cases we are better served by extrapolating information from Amazon mandatory financial filings and reports (10-Ks) than receiving feedback directly from our "partner".
I'm sure covid put exceptional stress on FBA logistics, but now it's been 3 years and a lot more money paid to FBA in placement fees. Why the delays are not getting any better?
15 replies
Seller_7LrAV0m5llaI7
Every seller all sent in copious amounts of inventory at the same time to try and mitigate this fee, which has overwhelmed the receiving process of FBA. Not to mention the larger the shipment, the less placement fees as well.
So yes, by starting a low inventory fee and a placement fee, Amazon made more work for themselves further delaying things in the FBA system and filling up the system more than the capacity allows.
It's a completely horrible system that only hurts their customers due to sellers raising the prices to customers due to higher fees, and also receiving delays causing items to go out of stock so customers don't buy them.
Seller_C014gz2CtNWhK
With low stock inventory fees to charge sellers, its almost like they are financially incentivized to delay check-ins as long as they can draw them out...
Seller_tAfXR7sVBEoZS
I would never expect Amazon to do anything to improve its service, just its profits. I think they are struggling and that is why they keep making up fees, forcing people to open accounts in other countries, etc. so that it looks like they have growth.
Seller_J4xdAQedDDg8G
I think you will find check-in starting to improve as fewer and fewer sellers begin to give up on FBA because of these very reasons you indicated. FBA is no longer an option unless you have very high sales volume and can meet the demands to avoid placement fees. We are tired of hundreds of orders sitting in "pending" status for weeks at a time. We have given up on the FBA model.
Seller_M4NWRaRnU1uDM
this fee is unavoidable and it is by design. Most of my items are being hit with this fee. A lot of the times it is things out of my control such as the distributor or supplier being out of stock or Amazon literally taking 3-4 weeks to check and receive items in. Not to mention when they LOSE items and their workers miscount and it slows the proces up even more.
This is just ridiculous. I know everyone is getting hit with these absurd fees. The placement fee and low inventory fee is the worst thing that Amazon has ever done to its FBA sellers. Prices are getting raised while you wait for product to come in or until they check it in but it slows the entire flow of things up. It almost seems erratic when they even impose the fee. This was a really bad idea and I've been looking for ways to move to Wal Mart.
KJ_Amazon
Hello @Gusta @Seller_7LrAV0m5llaI7 @Seller_C014gz2CtNWhK and all other sellers posting about FBA fees. We understand that delays in receiving can be frustrating and we share this feedback with our partner teams.
We take a wide range of uncontrollable events into consideration to determine excessive inbound and processing delays including port congestion, site maintenance, and weather events. We'll proactively credit you back for any low-inventory-level fee charges incurred due to excessive delays caused by Amazon or Amazon-managed services.
I also recommend reviewing the information on our help page: Low-inventory-level fee, which includes some recent updates.
These include:
- We’re extending the low-inventory-level fee transition period to May 14, 2024. Low-inventory-level fees incurred for units shipped between April 1 and May 14 will be credited back by May 31.
- Starting May 15, the low-inventory-level fee will not apply to products that have sold less than 20 units in the past 7 days.
Seller_7LrAV0m5llaI7
The transition period was supposed to be over April 30th. This just means that Amazon has decided to hold on to all that extra fee money from April and make a couple more weeks of interest gains on it before returning it to sellers.
Seller_LqlEPcLnVcmhw
What happens if it shows that your shipment was delivered but it hast not been checkin for 45 days? Even tho the Shipment events tab it says it should take 4 days to go from Received to checked in? My concern is the longer it takes for someone to address this the more likely our inventory is never going to be found again. I am tired only hear excuses behind the Amazon policies. What's is really going on FBA at AVP1 - Hazle Township, PA. ????
More easy is found a lost baggage from the worst Airline than Amazon FBA find my package
Amazon is not making this clear, what of shipments that receipt was confirmed, counted, and received by Amazon warehouse employees, and got lost while being transferred to another FC for the fulfillment process, shouldn't that be an automatic reimbursement from Amazon, why always make sellers pass through the stressful processes to get their money back?
Seller_PQuXuG0oS2X4y
Agreed. FBA fees keep rising while delays persist. Transparency and improvement are overdue.
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