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1 Star review from a customer cancelled order.
Order 113-8570478-9508250. The order was cancelled by the buyer and they just left a 1 star review.
The customer never recieved the product because it was cancelled. I tried to appeal this review and i dont know if this will be removed.
Is there anything that i can do to remove this review because this is really unfiar, i got a 1 star from someone that didn't even recieve the product.
im not sure how to handle this but i hope Amazon can remove that review.
Thank you.
@Julia_Amazon
14 replies
SEAmod
Hello @Seller_t3tqDUT7U71Ve
Have you opened a case with Seller Support? I mean after you used the self-service feedback removal tool. You can reopen the self-service case and if support closes it again without removal of that feedback, please post back here with your Case number and I will see about helping you.
Seller_JAmQTQqvwpfwV
Hi How are you? how is your case? I had the same case like you three month ago, and it did not get deleted, after a few good reviews, my account sales better now. the only way is to get good review to make up the bad review.
Seller_0naFXjkTHmrA3
Amazon's policy for reviewing is a joke. The only prerequisite for people to leave reviews is they have to have spent at least $50 on Amazon. Amazon makes a buck and they allow trolls to ruin our business. We have a 1 star review from an unverified buyer, even though there is no proof that he bought from Amazon or our website, and I have tried repeatedly to get it removed with no luck.
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