Extremely disappointed, very unprofessional compliance team. Why they are dealing cases blindly.❓
Hi Everyone,
I'm reaching out to seek urgent assistance with an issue we're currently facing with compliance team.
They are blindly rejecting our appeal and lab reports that we provide using a generic template without addressing the specifics of our case. No matter how many times we appeal for the same issue, they continue to do so blindly. Consequently, our listing has been removed, and our inventory is now at risk of being wasted.
Any tips on how to get the compliance team to take a look at our case,would be incredibly helpful..
Thank you in advance for any support and guidance!
10 replies
Glenn_Amazon
Hello @Seller_KANKEjVf1CCLB,
I'm sorry you have had issues with your compliance approval. I'd like to review to see what options I can provide. If your provide your most recent Seller Support Case I will review and see what options exist. Thank you for your understanding.
-Glenn
Seller_KANKEjVf1CCLB
Hi @Glenn_Amazon, Thank you for your help.
Finally our listings have been approved after several appeals and processes. However, we are still facing similar issues with many of our other listings.
We kindly request your attention to case number 17263200961, where compliance team is clearly denying approval without any reason.
Your help in resolving this matter would be greatly appreciated.
Thank you,
Glenn_Amazon
Hi there @Seller_KANKEjVf1CCLB,
Just in my initial review the following bulletpoint is still included in the product:
- Stylish and simple: This watch is as functional as it is fashionable. You can either take it for yourself or give it as a gift to women, men, ladies, teenagers, friends, girlfriends, boyfriends, wives, girls, boys, children, classmates, & mothers
I would recommend you review your details associated with this product and update the bullets and any other references to children or it is likely the team will come to the same conclusion again. Thank you for your understanding.
-Glenn
