Countries
Read only
Extremely frustrated with compliance team, why they are rejecting lab reports blindly ? Also removing listing.
We are extremely frustrated with the compliance team's practice of rejecting reports without proper review. The lack of transparency and arbitrary dismissal of reports is causing significant operational disruptions.
We have a valid lab report from an ISO 17025 approved lab. Our packaging complies with Reese Law requirements. Product images and model numbers are clearly included in the lab report. Please go through following images.
Lab Report Where product Image and Model Number can be seen clearly.
Packaging Image where everything mentioned as per the Law requirements.
We had case open and submitted these documents multiple times, yet the compliance team fails to review our documents, and they’re rejecting documents. Also, removed listing.
Here is case ID : 15778585171
What do you think would make Amazon's compliance team accept report?
Please help...
21 replies
Cooper_Amazon
Good Evening @Seller_KANKEjVf1CCLB,
I have escalated CASE ID 15778585171 to our compliance team to review and shared the compliance information with them once again. Hopefully they can take a second look at the information and be able to continue with your appeal. I will follow up with you as soon as I hear back from them.
Sincerely, Cooper_Amazon
Cooper_Amazon
Good Evening @Seller_KANKEjVf1CCLB,
I just wanted to stop by and share the good news that the ASIN related to CASE ID 15778585171 was able to be reinstated as the compliance documents submitted were approved. 🎉
With that great news, I hope you have a magnificent rest of the week and take care.
Cheers, Cooper_Amazon
Seller_vEU5SBow7S3vQ
I've been dealing with this same nightmare for the last couple of months. Amazon flags the listing for compliance and deactivates the listing. As the Seller we submit all the documents using approved Amazon lab reports, and end up going back and forth resubmitting multiple times because each time we submit there is something different/new they ask for on the document.
What is infuriating is that many times Sellers have more knowledge of the compliance requirements than those reviewing the documents. What is even more infuriating is that Amazon expects Sellers to be perfect in every area of the business and has harsh penalties for Sellers that don't follow the rules, yet Amazon continues to fumble something that is so important like Consumer Product Safety, and there is seemingly no accountability on their end.
I had a listing go down for THIRTY days while I went back and forth with the compliance team. After 7 submissions what was the result? They removed the compliance requirement and stated it was no longer needed. Huh!?!?
Seller_KANKEjVf1CCLB
Hi @Cooper_Amazon
Thank you for your help.
I have submitted all the documents on case ID 15238259061 and 15238555021
Also submitted documents again under compliance dashboard for following.
- CASE ID 15936220931 (associated to ASIN ending in C1FX)
- CASE ID 15238451451 (associated to ASIN ending in 9PP3)
Kindly look into it.
Cooper_Amazon
Good Morning @Seller_KANKEjVf1CCLB,
An update on ASIN B0DJHKBQ2H compliance documentation review.
- The Test report for Reese warning labels are provided for a different model and not for B0DJHKBQ2H
- The images of Reese warning labels on the detail page and submitted to the Compliance Team are not physically on the product (they are digital) which we are not able to accept.
Please provide the warning label attached to product or provide the warning label on the physical package. Thank you.
Sincerely, Cooper_Amazon
Cooper_Amazon
Good Evening @Seller_KANKEjVf1CCLB,
I have another update on the remaining 4 cases:
- CASE ID 15238259061 (associated to ASIN ending in N9DM)
- CASE ID 15936220931 (associated to ASIN ending in C1FX)
- CASE ID 15238451451 (associated to ASIN ending in 9PP3)
- CASE ID 15238555021(associated to ASIN ending in Q9MK)
They have had all their compliance documents approved and the ASINs are live on the website. With that great news, I hope you have a wonderful rest of the week.
Cheers, Cooper_Amazon
Similar Discussions
