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Read onlySUGGESTING A CHANGE IN THE FBA POLICY:
I propose that Amazon stops refunding customers who receive new items and return them damaged/used at the expense of the FBA-participating sellers, unless FBA sellers specifically opted in for unconditional free returns.
If the customer received a good and returned it damaged, a seller should not be responsible for the full cost related to this.
The buyer should.
Hello @Seller_idQUopIou9L5d- thank you for posting this to the forums. I'll be sure to log this feedback appropriately- it truly does help the forums team advocate for sellers from our end.
My best,
Daniel