FBA POLICY CHANGE SUGGESTION: Don't refund customers who return goods damaged/used

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Seller_idQUopIou9L5d

FBA POLICY CHANGE SUGGESTION: Don't refund customers who return goods damaged/used

SUGGESTING A CHANGE IN THE FBA POLICY:

I propose that Amazon stops refunding customers who receive new items and return them damaged/used at the expense of the FBA-participating sellers, unless FBA sellers specifically opted in for unconditional free returns.

If the customer received a good and returned it damaged, a seller should not be responsible for the full cost related to this.

The buyer should.

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Danny_Amazon

Hello @Seller_idQUopIou9L5d- thank you for posting this to the forums. I'll be sure to log this feedback appropriately- it truly does help the forums team advocate for sellers from our end.

My best,

Daniel

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