Need Help with A-Z Reversal

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Seller_xlf3vF516IRli

Need Help with A-Z Reversal

Order ID: 113-0007853-0047400

Facts in the case: Customer filed an A-Z without ANY contact.

Appealed based on the NO CONTACT rule of the A-Z Policy.

A-Z Policy for Sellers: https://sellercentral.amazon.com/help/hub/reference/G27951

A-Z Policy for Buyers: https://www.amazon.com/gp/help/customer/display.html?nodeId=GQ37ZCNECJKTFYQV

Both of these state the Customer MUST contact the seller FIRST and give them 48 hours to respond. This customer did NOT contact me period. It doesn't matter if the item was delivered or not, the customer did NOT contact me and give me the opportunity to either prove delivery or refund or anything. Based on that, this SHOULD have been funded by Amazon and the ODR removed. I need a MOD to help escalate this because my appeal was denied for "not proving delivery"... I appealed based on POLICY of the customer not contacting me before being allowed to file a claim. This SHOULD not count against me. Amazon went against policy and allowed the customer to file the claim without contact. I need this escalated. Please.

@KJ_Amazon @Danny_Amazon @SEAmod @Cooper_Amazon@CR_Amazon@Jim_Amazon@TaylorR_Amazon @Bryce_Amazon @Tiff_Amazon @Veronica_Amazon @Jameson_Amazon

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11 replies
Tags:A to Z Claims, Buyer messages
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11 replies
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Seller_xlf3vF516IRli

Can ANY mods weigh in on this before they go on vacation this weekend? Just trying to get this escalated for clear and legit reasons. I don't mind the refund part, I just mind being hit with the metric hit for something I wasn't given an opportunity to correct first.

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Joey_Amazon

Hi there @Seller_xlf3vF516IRli,

Thank you for posting here at the forums!

I noticed there is no tracking number on the shipping information and this might be the reason for the claim to be ruled in favor of the buyer/customer.

Can you please confirm ?

Thanks,

Joey

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