How do you handle LTL Freight-Order customers who do not answer their phone calls? We have some large items listed with the special Freight Template which prompts customers to confirm their phone #, but some customers leave phone #s which they do not seem to answer. Then we hold back from the freight/LTL-shipped product because nothing worse than the LTL company not being able to get ahold of the customer (or worse, attempt delivery when customer is not present). Then eventually we are forced to cancel the order and get hit with a cancellation defect.

Can anyone give me advice on how to best handle LTL/freight-ordered items where customers provide unreachable phone numbers?

The majority of our business involves producing custom products for our customers, so most of our orders are shipped FBM through Amazon's Buy Shipping.

We have seen a rise in claims on non-receipt by the customer. Many of them are showing "delayed in transit" or are "trasferred to another carrier" and are indeed never received by the customer. As of right now, we're issuing refunds or re-shipping the product, which is getting quite expensive.

My question is: How do you FBM sellers handle customer service when tracking does not show the item delivered? Do you immediately issue a refund, or do you direct the customer to their Order page to claim "order not received" through Amazon?

How do we recoup our product / shipping expense, or are we just expected to eat it?

Any advice on how others deal with this issue would be greatly appreciated!

Hello everybody, how frustrate is contact Customer Non Service for nothing, they are clueless , copy and paste and don't tell nothing as a seller don't know, supposed to be answer something new and beyond the obvious answer, also MOD's respond , let me transfer this inquiry to somebody else, why they don't handle the issue and try to fix it right away, have the feeling a lot of employees don't do nothing over there.