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Repeated mistakes with Amazon FBA Orders

by Seller_nGV74ygF8QD5U

Hello all,

Been wondering if I could get some help regarding some product issues I’ve been having throughout the year. I use FBA for fufillment and my main products are animal supplements for dogs and cats that are about 7 oz each, and I send a box of 90 at a time usually. (So for example, something like 30 liver supplements, 30 hip and joint supplements, and 30 heart supplements.) I have my own manufacturer barcode that is printed on the back of the bags so AMZ’s FBA team can scan them when they arrive to the fulfillment center. This is how I’ve been sending inventory past two years or so. Well this year, the amount of mistakes that occurred as a result of FBA shipping the incorrect product have been through the roof.

For the most part, most of the receiving goes smoothly, but there have been several issues that have caused a mess. Namely, it looks like the FBA team is mixing up the SKUs when they scan them and put their own labels over them. I have been routinely getting feedback that the wrong item was shipped (e.g. customer received a liver support product instead of a heart product) via FBA, and I’m confused as how this can happen so frequently considering every unique SKU has its own barcode. In addition, it hasn’t been uncommon that certain SKUs get double counted (I send two SKUs of 45 each, and I end up with 1 SKU with the correct 45 units, and the other SKU is doubled at 90, so AMZ thinks I sent 135 total) as well as wild and varying inventory errors. Occasionally its under counted too. I do ask for bin checks pretty frequently at this point, but I’m wondering if anything else can be done to reduce the frequency and severity of the shipping mistakes. Thanks.

Tags: FBA, Fulfillment, Shipping labels
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Seller_ekBIiryHqGPEk
In reply to: Seller_nGV74ygF8QD5U's post

Could be due to the barcode on the bottle? Or printing error on the packaging somehow. I’d contact seller support and see what is going on.

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Seller_ujScHTwvcsrwf
In reply to: Seller_nGV74ygF8QD5U's post

If your products look very similar FBA receiving can sometimes mix up their counts and then they will re-label them to match what their mistake reflects. Thus customers get the wrong items from FBA. I don’t know if that’s the case here but that’s a common thing that happens…the best thing to do is to ship different items in different cases so they can’t be mixed up. When I do have to send in mixed shipments I put a scan sheet in with each SKU fba label and a quantity next to it so they can just use that to scan if they don’t want to go through all the parts physically and that seems to have helped but the foolproof method is to ship different items in different cases to the warehouses

I’m sure someone will be along shortly to tell you there’s not enough white space around your FBA labels but we all know that’s not the case.

If my theory is correct the only way to fix this is to recall all mixed up inventory and see what they’ve done to it labelwise and relabel as necessary.

My saga:

https://sellercentral.amazon.com/forums/t/amazon-relabelled-my-inventory-to-match-their-incoming-count-mistake/473153

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Seller_7aZXRXdvexX4M
In reply to: Seller_nGV74ygF8QD5U's post

Is there any chance that the FBA guys could be having trouble scanning the barcode on the back and that is causing them to do the relabel?

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Seller_5QyzSPEaLw9e7
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