Hello@Jim_Amazon, I see in another thread about the Auto-Cancellation Window where you state "The minimum 30 minutes is the default existing experience where there is a 30 minute window during which the buyer can cancel an order and you the seller wouldn't receive the order as it would remain in Pending status."

Will you please confirm if the auto cancellation window is set to an hour or 2, will the order stay in Pending status for that entire time or will it still move over to our Unshipped orders but customers will still be able to auto-cancel up to that setting?

I see an FAQ question / answer that is very confusing:

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Should I wait until the auto-cancellation window expires before processing the order? (i.e. shipping and confirming shipment)

No, you should ship your orders to meet your handling time and avoid late shipments. Once you confirm shipment for an order, buyers will no longer be able to cancel or submit a cancellation request.

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I also see where @Topher_Amazonreplies with "you will receive an email/s from Amazon when an order in the "Unshipped" status is auto-cancelled. Additionally, you will also be able to view the auto-cancelled orders under the "Cancelled" tab in the Manage Orders page."

His statement seems to confirm that the orders can be auto-cancelled after they leave the pending status up to your set time in the Auto-Cancellation Window.

I would appreciate your help in clarifying this issue.

Thank you.