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ASIN Brand hijacked- URGENT!
@Jim_Amazon @Sandy_Amazon
Hi Jim,
I found through other seller posts, wanted to reach out as my ASIN is hijacked since March 6, reported abuse, case is filed but the hijacker sits on my listing starting 8AM every morning up until 9PM EST. Steals buy box, sales. They have already got counterfeit in their seller feedback, not sure why they are not trashed yet.
ASIN: B0DJPS8CT4
CaseID: 17398292161, required screenshots, case history is presented already to internal team & is being reviewed, I just wanted to know the timeline for the same & what is exactly happening since its a week, I lost rank/sales and completely anxious.
I have also reported violation on Brand Registry, Case ID: 17403172411
Please help me!! I am the only brand registered owner of OHaai, need protection.
11 replies
Dougal_Amazon
Hello @Seller_8x3sNQfLEdD3H,
My name is Dougal from the Community Manager Team and I happy to assist wherever I am able. The case ID and complaint ID you mentioned which are both still in review so I cannot comment on how that will turn out.
I always advise reviewing the Intellectual Property for Rights Owners help page. I suggest paying specific attention to the "Types of notices not accepted on Amazon," section. Specifically the Exclusive Distribution bullet point. Report a violation submissions should include Specific identification of the IP you believe is infringed.
Please let me know if you have any further questions or if you need assistance after a decision is made on your complaint ID.
Best, Dougal
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