Account deactivated due to consumer act
Hi Amazon Team,
I am writing to seek help regarding consumer act verification i just received the deactivation email from amazon to reverify the information but when I clicked on reactivate now its take me to the account reveiew section than I click on legal entity there is no option showing to upload or submit the information can you please help me out regarding this?
Account deactivated due to consumer act
Hi Amazon Team,
I am writing to seek help regarding consumer act verification i just received the deactivation email from amazon to reverify the information but when I clicked on reactivate now its take me to the account reveiew section than I click on legal entity there is no option showing to upload or submit the information can you please help me out regarding this?
48 replies
Seller_w9TPy0I0aWHqI
@CR_Amazon can you please assist and guide me what to do regarding this issue as i cant see any option to upload or submit the documents for the verification i have just manually passed my documents to the team
CaseID: 16855425411
Emet_Amazon
Hello @Seller_w9TPy0I0aWHqI,
Thank you for posting your concerns with your account.
I have reached out to the appropriate teams to look further into your concerns. This team does not provide any estimates on how long their review will take, however they will provide updates to both you and me once their review has been completed. Please continue to monitor your performance notifications in seller central for additional communication from their end. Once I have an update, I will follow up here with you as well.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Seller_w9TPy0I0aWHqI
@Atlas_Amazon
@Connor_Amazon
@Emet_Amazon
@April_Amazon
@CR_Amazon
@Noor_Amazon
Any one can assist me regarding my issue its more than a week I am not getting any response from internal team regarding my identity verification issue ?
Second CASE ID: 16880847951
Emet_Amazon
Hello @Seller_w9TPy0I0aWHqI,
Thank you for following up on the situation.
I have reached back out to our review teams who did confirm the situation, but is unable to provide any further guidance at this time. I do not have any insight into these teams processes, but as soon as new information is made available to me I can follow up with you once again. Until I have an update I wont be able to offer any further guidance at this time.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_w9TPy0I0aWHqI,
I am following up, but at this time I still have no additional information from our review teams.
After following up with the appropriate teams, I have been advised that they are still researching the situation. They have not provided any specific updates other than they have received multiple requests for updates from our account health teams. It would seem they also are lacking any additional information on the situation. I am attempting to gather more details and continuing to research possible solutions. As previously mentioned due to my limited visibility into the situation, I will need to wait for this team to provide updates to advise further or on next steps.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Seller_w9TPy0I0aWHqI
can you please assist me with on going issue ?
@Jameson_Amazon 😔
Seller_w9TPy0I0aWHqI
can you please tag any mode who can response to my issue its almost 2 months now ? :( i am not getting any response and solution to my issue which is occurred since 16 December 2024
@Seller_kIukTwdhvntAp
@Seller_rI7BZIczK8iAC
Seller_kIukTwdhvntAp
It sounds as though you have been reactivated and then deactivated a couple times now. Is that correct?
This may sound weird (it's Amazon so weird is always on the table) but try this --
This is my standard credit card template so use what applies!
Amazon is weird on so many levels and this seems to work at least sometimes!
First, be sure it is an actual CREDIT Card. While Amazon claims that a Debit Card will work, that is seldom true! They WILL charge a Debit Card for initial fees but they will NOT take it on continuing basis most of the time despite their claims!
Put the card number into your BUYER side account first. Wait an hour (sometimes less) for the gerbils to work their way through the system and then put it in the SELLER side.
There was one recent response from a seller on a post that they DELETED the card that was on the buyer side and put the SAME card back in after a little bit and it fixed the problem. Amazon is a maze of broken links in their antiquated software.
Here are a couple threads where an OP says it worked.
https://sellercentral.amazon.com/seller-forums/discussions/t/096ef5b2-ffd5-4943-86fe-41c9d087a7e7?postId=0fbb2fae-1e92-4c41-bdb5-80851137886b
https://sellercentral.amazon.com/seller-forums/discussions/t/a81a37ec-71f9-4247-87a1-b79c6000bfd1?postId=68fd87bc-9e03-40a8-9e75-2afc054f7c2b
https://sellercentral.amazon.com/seller-forums/discussions/t/d42f54b5-aee0-48a2-8927-25287095f409?postId=3c9b06ef-e62b-4916-8bc9-7dad3391a64e
https://sellercentral.amazon.com/seller-forums/discussions/t/391729a6-334a-4aa0-9d81-541b37dbaac6?postId=8d03dcd3-7e3a-4d0d-a22b-f5ffcdec4e58
https://sellercentral.amazon.com/seller-forums/discussions/t/6e29db67-0d7b-4530-acde-73ce5bded8ca?postId=7d26b4f1-1114-4b5e-92b2-5dede62b3b59
Seller_rI7BZIczK8iAC
Amazon is a self service platform as you know, the seller has to set and fix things himself. So for identity verification, no one can help you. Post here a screenshot of your Health page, with the date on your computer. Maybe we see something.
But, following the advice of @Seller_kIukTwdhvntAp: do you have a CREDIT card on file, first answer this question.
Seller_w9TPy0I0aWHqI
as per @Seller_kIukTwdhvntAp instructions there is no issue with the card,
Account was deactivated on 16 December 2024 since that day i am keep following up with amazon team everywhere as you can see my recent comments there is no path or window available to do identity verification its there since 16 December 2024 (identifying verification reverify)
On 9th January 2025 i have received performance notification that we have successfully completed your inform consumer act verification And thn they reactivated my account but the banner was still says after reactivation of my account that you account at risk of deactivation,
Ok then after few days account got deactivated again but since day 1 the issue is occurred the banner is still the same and when i reach out to support team they said we have forwarded your concern to internal team for the second review there is technical glitch on back end and they are working on it i mean how long it will take for them to fix the issue ?
Even received the performance notification as well for the verification successfully completed.
Now its day by day its becoming so hard to deal with this issue whenever i reach out to support team they are only telling me to wait internal team is working on second review and other side they said its technical glitch from back on we are working on it i dont know why its taking longer than expected for them to solve the issue to be honest almost 2 months passed i am not having a single day without stress :(
Seller_rI7BZIczK8iAC
You don't need to post the same screenshots again and to tell the same thing. I will not study your new copy-paste. The question was:
CREDIT. Not Debit, not prepaid. CREDIT from a REAL bank, not from a payment provider.
Seller_w9TPy0I0aWHqI
The country I am a resident of does not make it easy for residents to get a credit card.
So yes i have only debit which is successfully added both side buying and charge method.
There is no issue with the card i am using.
The only issue is this so called glitch that they are unable to fix it with in the given frame time now its 2 months.
Support team have only one option copy and paste reply whenever we reach out to them for the update over the phone or by email just copy paste team are working there.
Seller_rI7BZIczK8iAC
Amazon does exceptionnally accept Debit, maybe that is not the problem.
But on your account health page I see that you did neither verify your address nor your tax information.
Seller_kIukTwdhvntAp
"So yes i have only debit which is successfully added both side buying and charge method."
Successfully adding it does no good if AMAZON is not connecting to what you are using.
Amazon CLAIMS that they accept Debit Cards but there is a long and well proven history of that not being the case much of the time.
Perhaps @Emet_Amazoncan come back in and tell you if Amazon is actually accepting your Debit Card from what he can see. Amazon is a maze of conflicting information.
Seller_w9TPy0I0aWHqI
Address verified
Phone number verified
Bank account verified
Tax information unverified i have completed the tax i information already but its still the same as unverified.
And identity verification reverify is still the same even though inform consumer act verification is successfully verified since i dont have any window or path to submit or upload anything to do it again how can i do it again?
Regarding credit card we dont get credit card easily here so yes debit card linked and works fine.
My concern is how long it will take more to fix this issue ? Even support team says its technical issue and they are working on it and internal team is reviewing second review for the verification i mean i dont what they are looking for and why its taking longer for them to solve the issue.
Seller_w9TPy0I0aWHqI
yes thats why i am saying debit card is working well i never faced any issue even as per your instructions i have updated it again and got no error while adding card information again both side buying and charge method.
But to be honest i dont know whats going on :(
Account deactivated due to consumer act
Hi Amazon Team,
I am writing to seek help regarding consumer act verification i just received the deactivation email from amazon to reverify the information but when I clicked on reactivate now its take me to the account reveiew section than I click on legal entity there is no option showing to upload or submit the information can you please help me out regarding this?
Account deactivated due to consumer act
Hi Amazon Team,
I am writing to seek help regarding consumer act verification i just received the deactivation email from amazon to reverify the information but when I clicked on reactivate now its take me to the account reveiew section than I click on legal entity there is no option showing to upload or submit the information can you please help me out regarding this?
Account deactivated due to consumer act
Hi Amazon Team,
I am writing to seek help regarding consumer act verification i just received the deactivation email from amazon to reverify the information but when I clicked on reactivate now its take me to the account reveiew section than I click on legal entity there is no option showing to upload or submit the information can you please help me out regarding this?
48 replies
48 replies
Seller_w9TPy0I0aWHqI
@CR_Amazon can you please assist and guide me what to do regarding this issue as i cant see any option to upload or submit the documents for the verification i have just manually passed my documents to the team
CaseID: 16855425411
Emet_Amazon
Hello @Seller_w9TPy0I0aWHqI,
Thank you for posting your concerns with your account.
I have reached out to the appropriate teams to look further into your concerns. This team does not provide any estimates on how long their review will take, however they will provide updates to both you and me once their review has been completed. Please continue to monitor your performance notifications in seller central for additional communication from their end. Once I have an update, I will follow up here with you as well.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Seller_w9TPy0I0aWHqI
@Atlas_Amazon
@Connor_Amazon
@Emet_Amazon
@April_Amazon
@CR_Amazon
@Noor_Amazon
Any one can assist me regarding my issue its more than a week I am not getting any response from internal team regarding my identity verification issue ?
Second CASE ID: 16880847951
Emet_Amazon
Hello @Seller_w9TPy0I0aWHqI,
Thank you for following up on the situation.
I have reached back out to our review teams who did confirm the situation, but is unable to provide any further guidance at this time. I do not have any insight into these teams processes, but as soon as new information is made available to me I can follow up with you once again. Until I have an update I wont be able to offer any further guidance at this time.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_w9TPy0I0aWHqI,
I am following up, but at this time I still have no additional information from our review teams.
After following up with the appropriate teams, I have been advised that they are still researching the situation. They have not provided any specific updates other than they have received multiple requests for updates from our account health teams. It would seem they also are lacking any additional information on the situation. I am attempting to gather more details and continuing to research possible solutions. As previously mentioned due to my limited visibility into the situation, I will need to wait for this team to provide updates to advise further or on next steps.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Seller_w9TPy0I0aWHqI
can you please assist me with on going issue ?
@Jameson_Amazon 😔
Seller_w9TPy0I0aWHqI
can you please tag any mode who can response to my issue its almost 2 months now ? :( i am not getting any response and solution to my issue which is occurred since 16 December 2024
@Seller_kIukTwdhvntAp
@Seller_rI7BZIczK8iAC
Seller_kIukTwdhvntAp
It sounds as though you have been reactivated and then deactivated a couple times now. Is that correct?
This may sound weird (it's Amazon so weird is always on the table) but try this --
This is my standard credit card template so use what applies!
Amazon is weird on so many levels and this seems to work at least sometimes!
First, be sure it is an actual CREDIT Card. While Amazon claims that a Debit Card will work, that is seldom true! They WILL charge a Debit Card for initial fees but they will NOT take it on continuing basis most of the time despite their claims!
Put the card number into your BUYER side account first. Wait an hour (sometimes less) for the gerbils to work their way through the system and then put it in the SELLER side.
There was one recent response from a seller on a post that they DELETED the card that was on the buyer side and put the SAME card back in after a little bit and it fixed the problem. Amazon is a maze of broken links in their antiquated software.
Here are a couple threads where an OP says it worked.
https://sellercentral.amazon.com/seller-forums/discussions/t/096ef5b2-ffd5-4943-86fe-41c9d087a7e7?postId=0fbb2fae-1e92-4c41-bdb5-80851137886b
https://sellercentral.amazon.com/seller-forums/discussions/t/a81a37ec-71f9-4247-87a1-b79c6000bfd1?postId=68fd87bc-9e03-40a8-9e75-2afc054f7c2b
https://sellercentral.amazon.com/seller-forums/discussions/t/d42f54b5-aee0-48a2-8927-25287095f409?postId=3c9b06ef-e62b-4916-8bc9-7dad3391a64e
https://sellercentral.amazon.com/seller-forums/discussions/t/391729a6-334a-4aa0-9d81-541b37dbaac6?postId=8d03dcd3-7e3a-4d0d-a22b-f5ffcdec4e58
https://sellercentral.amazon.com/seller-forums/discussions/t/6e29db67-0d7b-4530-acde-73ce5bded8ca?postId=7d26b4f1-1114-4b5e-92b2-5dede62b3b59
Seller_rI7BZIczK8iAC
Amazon is a self service platform as you know, the seller has to set and fix things himself. So for identity verification, no one can help you. Post here a screenshot of your Health page, with the date on your computer. Maybe we see something.
But, following the advice of @Seller_kIukTwdhvntAp: do you have a CREDIT card on file, first answer this question.
Seller_w9TPy0I0aWHqI
as per @Seller_kIukTwdhvntAp instructions there is no issue with the card,
Account was deactivated on 16 December 2024 since that day i am keep following up with amazon team everywhere as you can see my recent comments there is no path or window available to do identity verification its there since 16 December 2024 (identifying verification reverify)
On 9th January 2025 i have received performance notification that we have successfully completed your inform consumer act verification And thn they reactivated my account but the banner was still says after reactivation of my account that you account at risk of deactivation,
Ok then after few days account got deactivated again but since day 1 the issue is occurred the banner is still the same and when i reach out to support team they said we have forwarded your concern to internal team for the second review there is technical glitch on back end and they are working on it i mean how long it will take for them to fix the issue ?
Even received the performance notification as well for the verification successfully completed.
Now its day by day its becoming so hard to deal with this issue whenever i reach out to support team they are only telling me to wait internal team is working on second review and other side they said its technical glitch from back on we are working on it i dont know why its taking longer than expected for them to solve the issue to be honest almost 2 months passed i am not having a single day without stress :(
Seller_rI7BZIczK8iAC
You don't need to post the same screenshots again and to tell the same thing. I will not study your new copy-paste. The question was:
CREDIT. Not Debit, not prepaid. CREDIT from a REAL bank, not from a payment provider.
Seller_w9TPy0I0aWHqI
The country I am a resident of does not make it easy for residents to get a credit card.
So yes i have only debit which is successfully added both side buying and charge method.
There is no issue with the card i am using.
The only issue is this so called glitch that they are unable to fix it with in the given frame time now its 2 months.
Support team have only one option copy and paste reply whenever we reach out to them for the update over the phone or by email just copy paste team are working there.
Seller_rI7BZIczK8iAC
Amazon does exceptionnally accept Debit, maybe that is not the problem.
But on your account health page I see that you did neither verify your address nor your tax information.
Seller_kIukTwdhvntAp
"So yes i have only debit which is successfully added both side buying and charge method."
Successfully adding it does no good if AMAZON is not connecting to what you are using.
Amazon CLAIMS that they accept Debit Cards but there is a long and well proven history of that not being the case much of the time.
Perhaps @Emet_Amazoncan come back in and tell you if Amazon is actually accepting your Debit Card from what he can see. Amazon is a maze of conflicting information.
Seller_w9TPy0I0aWHqI
Address verified
Phone number verified
Bank account verified
Tax information unverified i have completed the tax i information already but its still the same as unverified.
And identity verification reverify is still the same even though inform consumer act verification is successfully verified since i dont have any window or path to submit or upload anything to do it again how can i do it again?
Regarding credit card we dont get credit card easily here so yes debit card linked and works fine.
My concern is how long it will take more to fix this issue ? Even support team says its technical issue and they are working on it and internal team is reviewing second review for the verification i mean i dont what they are looking for and why its taking longer for them to solve the issue.
Seller_w9TPy0I0aWHqI
yes thats why i am saying debit card is working well i never faced any issue even as per your instructions i have updated it again and got no error while adding card information again both side buying and charge method.
But to be honest i dont know whats going on :(
Seller_w9TPy0I0aWHqI
@CR_Amazon can you please assist and guide me what to do regarding this issue as i cant see any option to upload or submit the documents for the verification i have just manually passed my documents to the team
CaseID: 16855425411
Seller_w9TPy0I0aWHqI
@CR_Amazon can you please assist and guide me what to do regarding this issue as i cant see any option to upload or submit the documents for the verification i have just manually passed my documents to the team
CaseID: 16855425411
Emet_Amazon
Hello @Seller_w9TPy0I0aWHqI,
Thank you for posting your concerns with your account.
I have reached out to the appropriate teams to look further into your concerns. This team does not provide any estimates on how long their review will take, however they will provide updates to both you and me once their review has been completed. Please continue to monitor your performance notifications in seller central for additional communication from their end. Once I have an update, I will follow up here with you as well.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_w9TPy0I0aWHqI,
Thank you for posting your concerns with your account.
I have reached out to the appropriate teams to look further into your concerns. This team does not provide any estimates on how long their review will take, however they will provide updates to both you and me once their review has been completed. Please continue to monitor your performance notifications in seller central for additional communication from their end. Once I have an update, I will follow up here with you as well.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Seller_w9TPy0I0aWHqI
@Atlas_Amazon
@Connor_Amazon
@Emet_Amazon
@April_Amazon
@CR_Amazon
@Noor_Amazon
Any one can assist me regarding my issue its more than a week I am not getting any response from internal team regarding my identity verification issue ?
Second CASE ID: 16880847951
Seller_w9TPy0I0aWHqI
@Atlas_Amazon
@Connor_Amazon
@Emet_Amazon
@April_Amazon
@CR_Amazon
@Noor_Amazon
Any one can assist me regarding my issue its more than a week I am not getting any response from internal team regarding my identity verification issue ?
Second CASE ID: 16880847951
Emet_Amazon
Hello @Seller_w9TPy0I0aWHqI,
Thank you for following up on the situation.
I have reached back out to our review teams who did confirm the situation, but is unable to provide any further guidance at this time. I do not have any insight into these teams processes, but as soon as new information is made available to me I can follow up with you once again. Until I have an update I wont be able to offer any further guidance at this time.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_w9TPy0I0aWHqI,
Thank you for following up on the situation.
I have reached back out to our review teams who did confirm the situation, but is unable to provide any further guidance at this time. I do not have any insight into these teams processes, but as soon as new information is made available to me I can follow up with you once again. Until I have an update I wont be able to offer any further guidance at this time.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_w9TPy0I0aWHqI,
I am following up, but at this time I still have no additional information from our review teams.
After following up with the appropriate teams, I have been advised that they are still researching the situation. They have not provided any specific updates other than they have received multiple requests for updates from our account health teams. It would seem they also are lacking any additional information on the situation. I am attempting to gather more details and continuing to research possible solutions. As previously mentioned due to my limited visibility into the situation, I will need to wait for this team to provide updates to advise further or on next steps.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_w9TPy0I0aWHqI,
I am following up, but at this time I still have no additional information from our review teams.
After following up with the appropriate teams, I have been advised that they are still researching the situation. They have not provided any specific updates other than they have received multiple requests for updates from our account health teams. It would seem they also are lacking any additional information on the situation. I am attempting to gather more details and continuing to research possible solutions. As previously mentioned due to my limited visibility into the situation, I will need to wait for this team to provide updates to advise further or on next steps.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Seller_w9TPy0I0aWHqI
can you please assist me with on going issue ?
@Jameson_Amazon 😔
Seller_w9TPy0I0aWHqI
can you please assist me with on going issue ?
@Jameson_Amazon 😔
Seller_w9TPy0I0aWHqI
can you please tag any mode who can response to my issue its almost 2 months now ? :( i am not getting any response and solution to my issue which is occurred since 16 December 2024
@Seller_kIukTwdhvntAp
@Seller_rI7BZIczK8iAC
Seller_w9TPy0I0aWHqI
can you please tag any mode who can response to my issue its almost 2 months now ? :( i am not getting any response and solution to my issue which is occurred since 16 December 2024
@Seller_kIukTwdhvntAp
@Seller_rI7BZIczK8iAC
Seller_kIukTwdhvntAp
It sounds as though you have been reactivated and then deactivated a couple times now. Is that correct?
This may sound weird (it's Amazon so weird is always on the table) but try this --
This is my standard credit card template so use what applies!
Amazon is weird on so many levels and this seems to work at least sometimes!
First, be sure it is an actual CREDIT Card. While Amazon claims that a Debit Card will work, that is seldom true! They WILL charge a Debit Card for initial fees but they will NOT take it on continuing basis most of the time despite their claims!
Put the card number into your BUYER side account first. Wait an hour (sometimes less) for the gerbils to work their way through the system and then put it in the SELLER side.
There was one recent response from a seller on a post that they DELETED the card that was on the buyer side and put the SAME card back in after a little bit and it fixed the problem. Amazon is a maze of broken links in their antiquated software.
Here are a couple threads where an OP says it worked.
https://sellercentral.amazon.com/seller-forums/discussions/t/096ef5b2-ffd5-4943-86fe-41c9d087a7e7?postId=0fbb2fae-1e92-4c41-bdb5-80851137886b
https://sellercentral.amazon.com/seller-forums/discussions/t/a81a37ec-71f9-4247-87a1-b79c6000bfd1?postId=68fd87bc-9e03-40a8-9e75-2afc054f7c2b
https://sellercentral.amazon.com/seller-forums/discussions/t/d42f54b5-aee0-48a2-8927-25287095f409?postId=3c9b06ef-e62b-4916-8bc9-7dad3391a64e
https://sellercentral.amazon.com/seller-forums/discussions/t/391729a6-334a-4aa0-9d81-541b37dbaac6?postId=8d03dcd3-7e3a-4d0d-a22b-f5ffcdec4e58
https://sellercentral.amazon.com/seller-forums/discussions/t/6e29db67-0d7b-4530-acde-73ce5bded8ca?postId=7d26b4f1-1114-4b5e-92b2-5dede62b3b59
Seller_kIukTwdhvntAp
It sounds as though you have been reactivated and then deactivated a couple times now. Is that correct?
This may sound weird (it's Amazon so weird is always on the table) but try this --
This is my standard credit card template so use what applies!
Amazon is weird on so many levels and this seems to work at least sometimes!
First, be sure it is an actual CREDIT Card. While Amazon claims that a Debit Card will work, that is seldom true! They WILL charge a Debit Card for initial fees but they will NOT take it on continuing basis most of the time despite their claims!
Put the card number into your BUYER side account first. Wait an hour (sometimes less) for the gerbils to work their way through the system and then put it in the SELLER side.
There was one recent response from a seller on a post that they DELETED the card that was on the buyer side and put the SAME card back in after a little bit and it fixed the problem. Amazon is a maze of broken links in their antiquated software.
Here are a couple threads where an OP says it worked.
https://sellercentral.amazon.com/seller-forums/discussions/t/096ef5b2-ffd5-4943-86fe-41c9d087a7e7?postId=0fbb2fae-1e92-4c41-bdb5-80851137886b
https://sellercentral.amazon.com/seller-forums/discussions/t/a81a37ec-71f9-4247-87a1-b79c6000bfd1?postId=68fd87bc-9e03-40a8-9e75-2afc054f7c2b
https://sellercentral.amazon.com/seller-forums/discussions/t/d42f54b5-aee0-48a2-8927-25287095f409?postId=3c9b06ef-e62b-4916-8bc9-7dad3391a64e
https://sellercentral.amazon.com/seller-forums/discussions/t/391729a6-334a-4aa0-9d81-541b37dbaac6?postId=8d03dcd3-7e3a-4d0d-a22b-f5ffcdec4e58
https://sellercentral.amazon.com/seller-forums/discussions/t/6e29db67-0d7b-4530-acde-73ce5bded8ca?postId=7d26b4f1-1114-4b5e-92b2-5dede62b3b59
Seller_rI7BZIczK8iAC
Amazon is a self service platform as you know, the seller has to set and fix things himself. So for identity verification, no one can help you. Post here a screenshot of your Health page, with the date on your computer. Maybe we see something.
But, following the advice of @Seller_kIukTwdhvntAp: do you have a CREDIT card on file, first answer this question.
Seller_rI7BZIczK8iAC
Amazon is a self service platform as you know, the seller has to set and fix things himself. So for identity verification, no one can help you. Post here a screenshot of your Health page, with the date on your computer. Maybe we see something.
But, following the advice of @Seller_kIukTwdhvntAp: do you have a CREDIT card on file, first answer this question.
Seller_w9TPy0I0aWHqI
as per @Seller_kIukTwdhvntAp instructions there is no issue with the card,
Account was deactivated on 16 December 2024 since that day i am keep following up with amazon team everywhere as you can see my recent comments there is no path or window available to do identity verification its there since 16 December 2024 (identifying verification reverify)
On 9th January 2025 i have received performance notification that we have successfully completed your inform consumer act verification And thn they reactivated my account but the banner was still says after reactivation of my account that you account at risk of deactivation,
Ok then after few days account got deactivated again but since day 1 the issue is occurred the banner is still the same and when i reach out to support team they said we have forwarded your concern to internal team for the second review there is technical glitch on back end and they are working on it i mean how long it will take for them to fix the issue ?
Even received the performance notification as well for the verification successfully completed.
Now its day by day its becoming so hard to deal with this issue whenever i reach out to support team they are only telling me to wait internal team is working on second review and other side they said its technical glitch from back on we are working on it i dont know why its taking longer than expected for them to solve the issue to be honest almost 2 months passed i am not having a single day without stress :(
Seller_w9TPy0I0aWHqI
as per @Seller_kIukTwdhvntAp instructions there is no issue with the card,
Account was deactivated on 16 December 2024 since that day i am keep following up with amazon team everywhere as you can see my recent comments there is no path or window available to do identity verification its there since 16 December 2024 (identifying verification reverify)
On 9th January 2025 i have received performance notification that we have successfully completed your inform consumer act verification And thn they reactivated my account but the banner was still says after reactivation of my account that you account at risk of deactivation,
Ok then after few days account got deactivated again but since day 1 the issue is occurred the banner is still the same and when i reach out to support team they said we have forwarded your concern to internal team for the second review there is technical glitch on back end and they are working on it i mean how long it will take for them to fix the issue ?
Even received the performance notification as well for the verification successfully completed.
Now its day by day its becoming so hard to deal with this issue whenever i reach out to support team they are only telling me to wait internal team is working on second review and other side they said its technical glitch from back on we are working on it i dont know why its taking longer than expected for them to solve the issue to be honest almost 2 months passed i am not having a single day without stress :(
Seller_rI7BZIczK8iAC
You don't need to post the same screenshots again and to tell the same thing. I will not study your new copy-paste. The question was:
CREDIT. Not Debit, not prepaid. CREDIT from a REAL bank, not from a payment provider.
Seller_rI7BZIczK8iAC
You don't need to post the same screenshots again and to tell the same thing. I will not study your new copy-paste. The question was:
CREDIT. Not Debit, not prepaid. CREDIT from a REAL bank, not from a payment provider.
Seller_w9TPy0I0aWHqI
The country I am a resident of does not make it easy for residents to get a credit card.
So yes i have only debit which is successfully added both side buying and charge method.
There is no issue with the card i am using.
The only issue is this so called glitch that they are unable to fix it with in the given frame time now its 2 months.
Support team have only one option copy and paste reply whenever we reach out to them for the update over the phone or by email just copy paste team are working there.
Seller_w9TPy0I0aWHqI
The country I am a resident of does not make it easy for residents to get a credit card.
So yes i have only debit which is successfully added both side buying and charge method.
There is no issue with the card i am using.
The only issue is this so called glitch that they are unable to fix it with in the given frame time now its 2 months.
Support team have only one option copy and paste reply whenever we reach out to them for the update over the phone or by email just copy paste team are working there.
Seller_rI7BZIczK8iAC
Amazon does exceptionnally accept Debit, maybe that is not the problem.
But on your account health page I see that you did neither verify your address nor your tax information.
Seller_rI7BZIczK8iAC
Amazon does exceptionnally accept Debit, maybe that is not the problem.
But on your account health page I see that you did neither verify your address nor your tax information.
Seller_kIukTwdhvntAp
"So yes i have only debit which is successfully added both side buying and charge method."
Successfully adding it does no good if AMAZON is not connecting to what you are using.
Amazon CLAIMS that they accept Debit Cards but there is a long and well proven history of that not being the case much of the time.
Perhaps @Emet_Amazoncan come back in and tell you if Amazon is actually accepting your Debit Card from what he can see. Amazon is a maze of conflicting information.
Seller_kIukTwdhvntAp
"So yes i have only debit which is successfully added both side buying and charge method."
Successfully adding it does no good if AMAZON is not connecting to what you are using.
Amazon CLAIMS that they accept Debit Cards but there is a long and well proven history of that not being the case much of the time.
Perhaps @Emet_Amazoncan come back in and tell you if Amazon is actually accepting your Debit Card from what he can see. Amazon is a maze of conflicting information.
Seller_w9TPy0I0aWHqI
Address verified
Phone number verified
Bank account verified
Tax information unverified i have completed the tax i information already but its still the same as unverified.
And identity verification reverify is still the same even though inform consumer act verification is successfully verified since i dont have any window or path to submit or upload anything to do it again how can i do it again?
Regarding credit card we dont get credit card easily here so yes debit card linked and works fine.
My concern is how long it will take more to fix this issue ? Even support team says its technical issue and they are working on it and internal team is reviewing second review for the verification i mean i dont what they are looking for and why its taking longer for them to solve the issue.
Seller_w9TPy0I0aWHqI
Address verified
Phone number verified
Bank account verified
Tax information unverified i have completed the tax i information already but its still the same as unverified.
And identity verification reverify is still the same even though inform consumer act verification is successfully verified since i dont have any window or path to submit or upload anything to do it again how can i do it again?
Regarding credit card we dont get credit card easily here so yes debit card linked and works fine.
My concern is how long it will take more to fix this issue ? Even support team says its technical issue and they are working on it and internal team is reviewing second review for the verification i mean i dont what they are looking for and why its taking longer for them to solve the issue.
Seller_w9TPy0I0aWHqI
yes thats why i am saying debit card is working well i never faced any issue even as per your instructions i have updated it again and got no error while adding card information again both side buying and charge method.
But to be honest i dont know whats going on :(
Seller_w9TPy0I0aWHqI
yes thats why i am saying debit card is working well i never faced any issue even as per your instructions i have updated it again and got no error while adding card information again both side buying and charge method.
But to be honest i dont know whats going on :(
