How does this even happen? How can a buyer open a claim weeks after the order was refunded? I didnt even know a claim was filed until i got an email that it was decided against me. Also, the email is false, Amazon fully refunded the order weeks ago, before the claim was opened. And why does the email mention an amount double the total of the order?

We have closed an A-to-z Guarantee claim of $29.38 on the order 113-8509424-7741066 because you issued a refund to the customer. No further action is required from you at this time, but we have counted the claim against your order defect rate.

Why is this happening?

The A-to-z Guarantee protects customers when they purchase items sold and fulfilled by you directly. Our guarantee covers both the timely delivery and the condition of the items that you sell. If a customer is unsatisfied with either and cannot reach a resolution with you, we enable them to file a claim with us. In this case, although you refunded the customer, you did so after the claim was submitted.

The customer reported an issue with delivery. In this case, the tracking information indicates delivered, but the customer did not receive the package. Because you provided sufficient information that proves order was actually received by the customer, we will not count the claim against your Order Defect Rate.

Delivered with signature.

A-to-Z closed, buyer refunded.

WOW JUST WOW.

Long story short:

purchase made, return requested, refund on first scanned, May 15th, FULLY refunded.

On June 3rd, we got email stating A-Z closed because we did refund the buyer but counted ODR, we were like wth?

We appealed , failed. because buyer did open A-Z , which we did not know HOW he was able to opened A-Z AFTER fully refunded.

We want the ODR to be removed! This does not make sense, so now we have to worry about A-Z after fully refunded????? The refund amount also is wrong. it was only $28

What is the freaking world Amazon? You been adding all these fees on sellers and you cant even pull your shxt together and train your Indian reps to be better on handling cases instead of building a watch outlast human races or blowing up useless rockets in the sky?