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Customer refused package. How to deduct return shipping from refund
A customer refused delivery of a package and it was returned to us without any return request. We are trying to issue a refund minus the return shipping cost but the system only allows full or up to 50% refund to be issued. Since there is no return request we cannot use any other method. What can we do?
6 replies
Seller_vn4peRuGOrfij
Not an answer but I have the same question
Seller_kIukTwdhvntAp
"A customer refused delivery of a package and it was returned to us without any return request."
How was it sent and returned? If it was sent with the USPS there is no charge for a refused package (unless it was sent Media Mail).
Seller_f4a7xAPCCSMqD
I think it might be possible to do this with the Adjustments Template, which you can read about here, but I could be wrong.
Quincy_Amazon
Hello @Seller_Ko812yWcgo4mi
Thank you for posting your inquiry to the Forums.
I came across your thread and wanted to inquire whether the guidance provided by @ worked for refunding this order. If you still require assistance on processing that refund, less the shipping costs, I would suggest opening a case with our Support team for additional guidance. Please note that if you initiate a refund, the order is not eligible for a SAFE-T Claim. For reference, once you receive a return, we expect you to process a refund to the buyer within two business days. You can provide an update to this thread which would be beneficial to other members of the community who may have a similar concern. If you have a case already opened with Support, please feel free to provide the related case ID number to this thread and I can review the correspondence already provided.
Regards,
Quincy_Amazon
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