Payment Disbursement Issue - URGENT HELP NEEDED
Our account was deactivated due to intellectual property policy issues. We completed a video interview for payment disbursement and received a follow-up message from Amazon on October 15, 2024. It’s now been over 20 days, and despite sending multiple follow-up emails to the relevant team, I haven’t received any response.I would like to know when the funds will be released and understand why there has been a delay.
"Hello,
Thank you for your appeal. We've completed the review of your account. Your requested funds will be credited to your account between 5 to 10 business days and available for disbursement on the following settlement date.
We appreciate your patience with this process."
@Ricardo_Amazon
@Daryl_Amazon
@Ka_Amazon @Seller_nd2GjVORbWy6x
0 replies
Connor_Amazon
Hi @Seller_Cxh4LPJVCbko2
Connor from Amazon here, thanks for reaching out.
I've reviewed your account and see that you have been deactivated for a policy violation. I do see you have appealed that deactivation but the information you provided wasn't sufficient and our partner team wasn't able to reactivate you.
At this time since your account is deactivated, there is a mandatory hold of your funds which can be up to 90 days.
I do see that our partner team has reviewed your funds case today and that it may take them between 5 and 10 business days to complete the review and provide you with a final decision.
If you don't hear back from them in 10 business days, you are welcome to respond back here and I will be happy to escalate this further.
I hope this helps,
-Connor
Seller_mSOku66YeEpDa
@Seller_Cxh4LPJVCbko2
Is your account currently active, or is it still deactivated?
Payment Disbursement Issue - URGENT HELP NEEDED
Our account was deactivated due to intellectual property policy issues. We completed a video interview for payment disbursement and received a follow-up message from Amazon on October 15, 2024. It’s now been over 20 days, and despite sending multiple follow-up emails to the relevant team, I haven’t received any response.I would like to know when the funds will be released and understand why there has been a delay.
"Hello,
Thank you for your appeal. We've completed the review of your account. Your requested funds will be credited to your account between 5 to 10 business days and available for disbursement on the following settlement date.
We appreciate your patience with this process."
@Ricardo_Amazon
@Daryl_Amazon
@Ka_Amazon @Seller_nd2GjVORbWy6x
Payment Disbursement Issue - URGENT HELP NEEDED
Our account was deactivated due to intellectual property policy issues. We completed a video interview for payment disbursement and received a follow-up message from Amazon on October 15, 2024. It’s now been over 20 days, and despite sending multiple follow-up emails to the relevant team, I haven’t received any response.I would like to know when the funds will be released and understand why there has been a delay.
"Hello,
Thank you for your appeal. We've completed the review of your account. Your requested funds will be credited to your account between 5 to 10 business days and available for disbursement on the following settlement date.
We appreciate your patience with this process."
@Ricardo_Amazon
@Daryl_Amazon
@Ka_Amazon @Seller_nd2GjVORbWy6x
0 replies
0 replies
Connor_Amazon
Hi @Seller_Cxh4LPJVCbko2
Connor from Amazon here, thanks for reaching out.
I've reviewed your account and see that you have been deactivated for a policy violation. I do see you have appealed that deactivation but the information you provided wasn't sufficient and our partner team wasn't able to reactivate you.
At this time since your account is deactivated, there is a mandatory hold of your funds which can be up to 90 days.
I do see that our partner team has reviewed your funds case today and that it may take them between 5 and 10 business days to complete the review and provide you with a final decision.
If you don't hear back from them in 10 business days, you are welcome to respond back here and I will be happy to escalate this further.
I hope this helps,
-Connor
Seller_mSOku66YeEpDa
@Seller_Cxh4LPJVCbko2
Is your account currently active, or is it still deactivated?
Connor_Amazon
Hi @Seller_Cxh4LPJVCbko2
Connor from Amazon here, thanks for reaching out.
I've reviewed your account and see that you have been deactivated for a policy violation. I do see you have appealed that deactivation but the information you provided wasn't sufficient and our partner team wasn't able to reactivate you.
At this time since your account is deactivated, there is a mandatory hold of your funds which can be up to 90 days.
I do see that our partner team has reviewed your funds case today and that it may take them between 5 and 10 business days to complete the review and provide you with a final decision.
If you don't hear back from them in 10 business days, you are welcome to respond back here and I will be happy to escalate this further.
I hope this helps,
-Connor
Connor_Amazon
Hi @Seller_Cxh4LPJVCbko2
Connor from Amazon here, thanks for reaching out.
I've reviewed your account and see that you have been deactivated for a policy violation. I do see you have appealed that deactivation but the information you provided wasn't sufficient and our partner team wasn't able to reactivate you.
At this time since your account is deactivated, there is a mandatory hold of your funds which can be up to 90 days.
I do see that our partner team has reviewed your funds case today and that it may take them between 5 and 10 business days to complete the review and provide you with a final decision.
If you don't hear back from them in 10 business days, you are welcome to respond back here and I will be happy to escalate this further.
I hope this helps,
-Connor
Seller_mSOku66YeEpDa
@Seller_Cxh4LPJVCbko2
Is your account currently active, or is it still deactivated?
Seller_mSOku66YeEpDa
@Seller_Cxh4LPJVCbko2
Is your account currently active, or is it still deactivated?
