cant get paid, account was deacctivated and after a dozen appeals they wont reactivate, they wont release my money
anyone deal with this? cant even contact anyone
0 replies
Seller_OvL8C4BJWiuS9
What was the reason for deactivation? That will tell us the why.
Seller_rI7BZIczK8iAC
If you received an IP complaint and Amazon deactivated your account for that reason you will not be paid. Amazon is legally NOT allowed to disburse money coming from selling inauthentic products.
Seller_A1znAfQqoEWcH
[Moderator Edit: removed personal solicitations]
Emet_Amazon
Hello @Seller_44dcbH5D9axNA,
Thank you for reaching our for additional support on this.
cant get paid, account was deacctivated and after a dozen appeals they wont reactivate, they wont release my money
As you had mentioned in your title, here has been some issues with receiving your funds after the account was deactivated. Although I understand this is a rather sensitive subject, I do want to offer what available guidance on can.
I would first like to echo what @Seller_OvL8C4BJWiuS9 and @Seller_A1znAfQqoEWcH requested, please share your original deactivation notice here. We, myself included have limited visibility into your account or deactivation reasons, so we do commonly ask that you share information related to your situations so we can offer guidance or the community can share their experience with your issues. If you have any cases related to this situation, please share the case IDs here so I can look further into your situation
As mentioned by @Seller_rI7BZIczK8iAC, should this be a concern with intellectual properties, authenticity funds may not be eligible for release until we can verify compliance. I would advise to review our funds withholding policy for more details on this. Once we have more information, we can offer more specific support or next steps. The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Seller_44dcbH5D9axNA
yes it is an IP deactivation. I have written and submitted more than 10 times. always comes back like it the first one i sent. they keep asking to removed listings which ive already done, what im doing in the future. no selling that product anymore. the listings are gone so i cant remove them anymore. Im at a loss?? they have over $600 they wont disperse
Emet_Amazon
Hello @Seller_44dcbH5D9axNA,
Thank you for reaching back out on the situation.
Surrounding your situation, I would still ask that you share more information. Typically when it comes to intellectual properties, we need to verify compliance, some situations will allow for corrections of the violations and a detailed explanation of the entire situation. As originally mentioned please share your original deactivation notice which includes the ASINs, or offer a more detailed explanation of what you encountered.
What are the ASIN or brands involved, why is there a concern of infringement? Have you fixed the ASIN, or did you simply remove them from your account? Depending on the situation deletion of the ASIN(s) do not resolve a violation.
If you have provided an appeal, yes you are more than welcome to post it here. Please ensure you remove any personal information as this is a public space. Examples of information you should remove include: phone numbers, emails, address, full name. I will advise that in these situations, we may not only be looking for corrective actions but a full understanding of the situation include how and why this happened. Once you post your information here, I can offer additional guidance or improvements. Please also be aware, I can only offer accurate guidance with the additional information above on what exactly took place. Each intellectual property situation can vary and I want to ensure I am offering the correct guidance.
I would advise to review our funds withholding policy for more details on this.
I had previously recommended reviewing our funds withholding policy surrounding your funds concerns. When it comes to these very serious situations surrounding intellectual properties, funds are always held until the issue is addressed. After the initial 60-day hold on the funds, you can email our team at: disbursement-appeals@amazon.com and request funds. This request may come with additional requirements include but not limited addressing the original issue.
As mentioned through this and my previous post, I should be able to provide next steps and guidance on how to proceed, but I will need more information surrounding your experiences. Once this information is available, we can work towards updating your appeal to address the situation and move forward.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
