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Product Authenticity Invoice
Hello @Troy_Amazon
I hope you find this discussions. I received Product Authenticity Complaint which is totally wrong. I apply for appeal with all supportive documents required by amazon. But it rejected after few minutes said "We cannot accept this invoice because we are unable to verify the supplier." It is my first experience since 1 year doing business with amazon.
Never received message from any customer, Never received negative feedback, never received A-Z Claim, Account Health (Healthy), Health Rating above 200.
I don't understand how it is possible to take action immediately in few minutes without any verification. It is 100% systematic rejection.
Kindly take fair action on it.
7 replies
Seller_OvL8C4BJWiuS9
You have to provide a valid supply chain for whatever it is your selling. Are you selling an already branded item(s)? If so, you most likely need a LOA from the brand.
Nikki_Amazon
Greetings @Seller_D2hJEZsEzPgJG,
Thank you for using the seller's forum to clarify and resolve your questions regarding customer complaints regarding the authenticity of the product.
When you receive a violation of product authenticity from a customer, Amazon preemptively blocks the advertisement and requests invoices to investigate the origin of your product.
Under Amazon's authenticity policies, if your listing is removed or your account is suspended due to authenticity complaints or product conditions, Amazon may require you to submit your supplier’s invoices or provide contact information for your supplier. You can also submit an appeal outlining the steps taken to remedy the issue and prevent similar future complaints, or an authorization letter from the manufacturer.
I would like to request that you verify if the invoices that you’ve sent comply with the requirements listed on the requirements for sourcing documentation request:
1. Copies of invoices, receipts or other similar documents that demonstrate where your products are produced or . manufactured. These documents:
- Should reflect the sales volume of your product across all Amazon marketplaces in the last 365 days
- Should demonstrate your product’s full supply chain
- Should include contact information for the supplier(s) and the original manufacturer. Amazon may contact suppliers or manufacturers to verify the documents
2. Your documents should be able to trace your products to the original manufacturer even if you did not purchase them directly from the original manufacturer. This may require requesting additional invoices or supply chain documentation from your supplier if you are not sourcing directly from the manufacturer.
3. You may remove pricing information, but the rest of the document must be visible to enable adequate review of the documents you provide. For ease of our review, you may highlight or circle the ASIN(s) under review.
For additional information about this post subjects please visit the Responsible Sourcing documentation request requirements, Amazon Anti-Counterfeiting Policy, Appeal an account deactivation or listing removal and Program Policies pages.
You can submit documents through the Account Health page. Upon submission, the documentation will be evaluated and if validated, your listing will be reinstated within 72 hours.
To better understand your case, is your account at risk of deactivation? Has it been deactivated yet? Do you have the necessary documents listed above to remove the violation of the authenticity of the products from your account?
The forums community and I are committed to assisting you. Feel free to share how we can support you moving forward. We're here to help in any way we can.
Wish you all the best,
Nikki
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