customer filed a refund and now decided to keep item but amazon automated the refund. What do I do?
I sold a book on amazon.com. customer file for return and decided to keep it. refunded amount was automatically processed by amazon. Which I don't understand why? So how do I get my money?
I also have another customer on amazon.com file for a refund but I did not get my book back? and they were also automatically refunded? I'm confused with amazon system. Whats upsetting about this customer the reason for refund was "done using it, and dont need it anymore" how rude.
How do I claim my money back for these two orders? I was told by online support to wait for 30 days to file through Safe T claim. Is this correct? currently I'm getting message when i try to file a claim: This order is not eligible for SAFE-T claim. Only Seller Fulfilled Prime orders, MFN Prepaid Return Label orders, Easy Ship orders and VAS orders, are eligible for SAFE-T claims. Please refer to Amazon SAFE-T Claim Policy for more details
Please help. I've put my account on vacation mode, for almost a month now because I'm afraid of getting more of these refunds at my own expense.
10 replies
Seller_y7W9ccUlauftE
Do you have a return address in the United States ?
Seller_cQNl3aJNsP6YS
No. The return address is set to my canadian address.
Seller_y7W9ccUlauftE
If you do not have a USA return address you have to provide a prepaid return label.
If the label is not used then the refund can be reversed.
Note: this info may be out of date
....
There are crossborder shipping companies that rent USA mailboxes. to handle returns.
Pirateship is one company that can provide USPS labels for USA to Canada shipments.
Seller_cQNl3aJNsP6YS
For the customer who wanted to return. I recall going through the process for return label but when when I hit submit it shows already completed? it was already done by amazon or something. not exactly sure...
What do I do about the order where the customer decided to keep the item after filing for refund? The customer message me and told me they decided to keep it.
Seller_cQNl3aJNsP6YS
@Daryl_Amazon can you please assist me with my current issue. I tried online chat was told to use Safe T claim after 30 days and for email support they couldn't properly assist me and gave me irrevelant info. These are not pending or cancelled orders but refunded orders:
Hello from Amazon Selling Partner Support,
Regarding both your concerns, please note the Buyer-Seller Messages page enables you to contact customers when you need more information to complete an order or to respond to customer service questions.
Check that the order is not in **Pending** or **Cancelled** status as the buyer information does not appear for an order in these statuses. On the Manage Orders page, click the buyer’s name in the Order Details column to open the Contact Buyer page. Amazon does not block messages if they are necessary for completing an order. Messages about fulfilment and cancellation are considered critical messages, and will be delivered to a buyer even if the buyer has opted out of non-critical messages.
Note: Failure to comply with Amazon’s Communication Guidelines may result in Amazon limiting proactive permitted messages to Amazon’s templates or a suspension of selling privileges in Amazon stores.
To contact a buyer using Buyer-Seller Messages, go to: site block
For more information on Buyer-Seller Messages FAQ, go to: site block
Were you satisfied with the support provided?
Seller_T2N9qK9aX55sg
check your USA return address what is is put as, Amazon USA does automatic returns, provides pre paid shipping label for customers to return to USA address, If you have Canadian Address, chances they wont get a return label to ship it back to Canada.
Amazon USA changed long long time ago, that seller is not in control if they accept returns or not, they automatically do that on your behalf. However, we know that once the parcel gets delivered and amazon checks the tracking # it was delivered to USA return address, they refund it. We haven't had issue, that if tracking # show no delivery they still issued refund.
Seller_ouX8vPLROkkXt
Welcome to the club
+ your performance will be affect
+ don t even thinking to get answer from amazon they will NOT respond they will take your case with a NOTE TRANSFER ?
and done no more take your pills
