Hi,

The developer profile updates approvals were usually taking a few days after submit. But this time, I'm waiting for a month but no response.

Case id: 17203796341

Thanks

Hello,

We have requested access to PII so that we can automatically process merchant fulfilled customer orders, but our application has been rejected twice. The first rejection notice only stated that our answer to Data usage 4.1. Question - Describe why you require Personally Identifiable Information to build your application or feature did "not meet the requirements set forth in the AUP - Acceptable Use Policy." Case ID: 16730031491

We revised the answer to Question 4.1 and resubmitted without making any other changes. Our second submission was rejected highlighting 5 new questions that "do not meet the requirements set forth in the Data Protection Policy." Asset Management 2.3, Data Retention 2.1, Logging and Monitoring 2.6, Secure Coding Practices 2.5, and Vulnerability Management 2.7. Case ID: 16770948021

We have reached out multiple times to Amazon Support via Phone and Chat, but they have been unable to provide us any additional information or clarity on what is missing. Can someone please offer some insight into how to overcome these blockers? We have used the below resources to ensure we are meeting amazon's standards and requirements. We have also referred to the developer docs.

AUP - Acceptable Use Policy: https://sellercentral.amazon.com/mws/static/policy?documentType=AUP&locale=us_US

Data Protection Policy: https://sellercentral.amazon.com/mws/static/policy?documentType=DPP&locale=us_US

Amazon Services API Developer Agreement: https://sellercentral.amazon.com/mws/static/agreement?locale=en_US

post.im actually creating a data analysis tool for which I need sp-api access, so I can automatically fetch data to the tool. But the developer Profile in this case id got rejected as I had selected public developer. I have now submitted the developer Profile again with the correct selection as private developer.

Case id:17406138821.

Please escalate this as I'm facing the same issue of having received approval but it not reflecting on solution prover portal.