Removal of 2 Reviews in Violation of Community Guidelines - Case ID: 16633726431
2 Reviews have recently been received that breach Amazon Community Guidelines.
I have reported these 2 reviews on the detail pages, Tried contacting the customer using Amazons platform, submitted cases with Amazon Seller Support, Spoken to an Amazon Selling Partner Support agent, and sent an email to community-help@amazon.com seeking help with this.
Amazon has yet to provide any assistance and instead just regurgitated the same Bot auto response of actions and information to take that i have already done. These reviews are damaging, harmful and misleading for amazon's customers and our brand.
Can Someone from Amazon, Not a BOT, Please action this asap, and treat this with the respect and urgency it deserves by investigating this and removing the Reviews & Ratings
Also If anyone has had success in removing reviews, can you please let me know what steps you took and who i can get in touch with, that would be really helpful and appreciated.
1ST REVIEW for removal
This 3-star review and Rating breaches Amazon's Community Guidelines. ("Pricing comments related to an individual experience aren't allowed. For example, Found this item here for $5 less than at my local store. These comments aren't allowed because they aren't relevant for all customers")
The review states: "The price at the time of the review was $36.99. To me, that feels a little expensive for this item. It's definitely cute but reminds me of a plush toy and a ball combined, and neither of those items usually cost that much. Because of the price, I am going to give it 3 stars.”
This part of the review is an irrelevant comment about pricing where the customer says the product is usually at a less price elsewhere per the customer’s own individual experience.
Especially the reference to ”feels expensive” and “neither of those items usually cost that much”.
This is misleading, against Community Guidelines, not relevant for all customers, and impacts the overall customer experience
At the time of this Vine Purchase and review, and even still ongoing today, we have an active coupon that brings the price down to $18.99 as well. So the reference to the final price is also incorrect and misleading as well.
2ND REVIEW for removal
This 2 Star Review and Rating breaches Amazon's Community Guidelines. (Shipping & Packaging). The review states: "Shipping was awful. Box came completely crushed. Doesn't seem like a good quality. Basically just a balloon. Not worth the price."
This review primarily addresses issues which are all in breach of Community Guidelines regarding:
- Shipping,
- Shipping Packaging, and
- Product condition and Damage (being packaging)
These are all unrelated to the product & its performance. It does not offer relevant feedback on the product itself, impacting the overall customer experience. Plus the “Just a balloon” comment is entirely inaccurate and does not in any way depict what the actual product is, which is very misleading for our customers. The product is not a balloon.
This was also a FBA order, so a customer who complains about receiving a damaged box has nothing to do with our fulfilment.
0 replies
Seller_4zBzdtgCyS9EI
The following are types of reviews that we don't allow and will remove:
A review by someone who has a direct or indirect financial interest in the product.
A review by someone perceived to have a close personal relationship with the product's owner, author, or artist.
A review by the product manufacturer, posing as an unbiased shopper.
Multiple negative reviews for the same product from one customer.
A review in exchange for monetary reward.
A review of a game in exchange for bonus in-game credits.
A negative review from a seller on a competitor's product.
A positive review from an artist on a peer's album in exchange for receiving a positive review from them.
What's not allowed
Seller, order, or shipping feedback
We don't allow reviews or questions and answers that focus on:
Sellers and the Customer Service they provide
Ordering issues and returns
Shipping packaging
Product condition and damage
Shipping cost and speed
Comments about pricing or availability
If it's related to the value of the product, it's OK to comment on price. For example, "For only $29, this blender is really great."
Pricing comments related to an individual experience aren't allowed. For example, "Found this item here for $5 less than at my local store".
SEAmod
If any part of a product review is a product review, then the Communities team will not remove it. You will find many posts in this forum about the topic.
Seller_aX8qXHuzDCmmz
@Rose_Amazon @Glenn_Amazon @Atlas_Amazon @Michelle_Amazon @Quincy_Amazon @Danny_Amazon
Removal of 2 Reviews in Violation of Community Guidelines - Case ID: 16633726431
2 Reviews have recently been received that breach Amazon Community Guidelines.
I have reported these 2 reviews on the detail pages, Tried contacting the customer using Amazons platform, submitted cases with Amazon Seller Support, Spoken to an Amazon Selling Partner Support agent, and sent an email to community-help@amazon.com seeking help with this.
Amazon has yet to provide any assistance and instead just regurgitated the same Bot auto response of actions and information to take that i have already done. These reviews are damaging, harmful and misleading for amazon's customers and our brand.
Can Someone from Amazon, Not a BOT, Please action this asap, and treat this with the respect and urgency it deserves by investigating this and removing the Reviews & Ratings
Also If anyone has had success in removing reviews, can you please let me know what steps you took and who i can get in touch with, that would be really helpful and appreciated.
1ST REVIEW for removal
This 3-star review and Rating breaches Amazon's Community Guidelines. ("Pricing comments related to an individual experience aren't allowed. For example, Found this item here for $5 less than at my local store. These comments aren't allowed because they aren't relevant for all customers")
The review states: "The price at the time of the review was $36.99. To me, that feels a little expensive for this item. It's definitely cute but reminds me of a plush toy and a ball combined, and neither of those items usually cost that much. Because of the price, I am going to give it 3 stars.”
This part of the review is an irrelevant comment about pricing where the customer says the product is usually at a less price elsewhere per the customer’s own individual experience.
Especially the reference to ”feels expensive” and “neither of those items usually cost that much”.
This is misleading, against Community Guidelines, not relevant for all customers, and impacts the overall customer experience
At the time of this Vine Purchase and review, and even still ongoing today, we have an active coupon that brings the price down to $18.99 as well. So the reference to the final price is also incorrect and misleading as well.
2ND REVIEW for removal
This 2 Star Review and Rating breaches Amazon's Community Guidelines. (Shipping & Packaging). The review states: "Shipping was awful. Box came completely crushed. Doesn't seem like a good quality. Basically just a balloon. Not worth the price."
This review primarily addresses issues which are all in breach of Community Guidelines regarding:
- Shipping,
- Shipping Packaging, and
- Product condition and Damage (being packaging)
These are all unrelated to the product & its performance. It does not offer relevant feedback on the product itself, impacting the overall customer experience. Plus the “Just a balloon” comment is entirely inaccurate and does not in any way depict what the actual product is, which is very misleading for our customers. The product is not a balloon.
This was also a FBA order, so a customer who complains about receiving a damaged box has nothing to do with our fulfilment.
Removal of 2 Reviews in Violation of Community Guidelines - Case ID: 16633726431
2 Reviews have recently been received that breach Amazon Community Guidelines.
I have reported these 2 reviews on the detail pages, Tried contacting the customer using Amazons platform, submitted cases with Amazon Seller Support, Spoken to an Amazon Selling Partner Support agent, and sent an email to community-help@amazon.com seeking help with this.
Amazon has yet to provide any assistance and instead just regurgitated the same Bot auto response of actions and information to take that i have already done. These reviews are damaging, harmful and misleading for amazon's customers and our brand.
Can Someone from Amazon, Not a BOT, Please action this asap, and treat this with the respect and urgency it deserves by investigating this and removing the Reviews & Ratings
Also If anyone has had success in removing reviews, can you please let me know what steps you took and who i can get in touch with, that would be really helpful and appreciated.
1ST REVIEW for removal
This 3-star review and Rating breaches Amazon's Community Guidelines. ("Pricing comments related to an individual experience aren't allowed. For example, Found this item here for $5 less than at my local store. These comments aren't allowed because they aren't relevant for all customers")
The review states: "The price at the time of the review was $36.99. To me, that feels a little expensive for this item. It's definitely cute but reminds me of a plush toy and a ball combined, and neither of those items usually cost that much. Because of the price, I am going to give it 3 stars.”
This part of the review is an irrelevant comment about pricing where the customer says the product is usually at a less price elsewhere per the customer’s own individual experience.
Especially the reference to ”feels expensive” and “neither of those items usually cost that much”.
This is misleading, against Community Guidelines, not relevant for all customers, and impacts the overall customer experience
At the time of this Vine Purchase and review, and even still ongoing today, we have an active coupon that brings the price down to $18.99 as well. So the reference to the final price is also incorrect and misleading as well.
2ND REVIEW for removal
This 2 Star Review and Rating breaches Amazon's Community Guidelines. (Shipping & Packaging). The review states: "Shipping was awful. Box came completely crushed. Doesn't seem like a good quality. Basically just a balloon. Not worth the price."
This review primarily addresses issues which are all in breach of Community Guidelines regarding:
- Shipping,
- Shipping Packaging, and
- Product condition and Damage (being packaging)
These are all unrelated to the product & its performance. It does not offer relevant feedback on the product itself, impacting the overall customer experience. Plus the “Just a balloon” comment is entirely inaccurate and does not in any way depict what the actual product is, which is very misleading for our customers. The product is not a balloon.
This was also a FBA order, so a customer who complains about receiving a damaged box has nothing to do with our fulfilment.
0 replies
0 replies
Seller_4zBzdtgCyS9EI
The following are types of reviews that we don't allow and will remove:
A review by someone who has a direct or indirect financial interest in the product.
A review by someone perceived to have a close personal relationship with the product's owner, author, or artist.
A review by the product manufacturer, posing as an unbiased shopper.
Multiple negative reviews for the same product from one customer.
A review in exchange for monetary reward.
A review of a game in exchange for bonus in-game credits.
A negative review from a seller on a competitor's product.
A positive review from an artist on a peer's album in exchange for receiving a positive review from them.
What's not allowed
Seller, order, or shipping feedback
We don't allow reviews or questions and answers that focus on:
Sellers and the Customer Service they provide
Ordering issues and returns
Shipping packaging
Product condition and damage
Shipping cost and speed
Comments about pricing or availability
If it's related to the value of the product, it's OK to comment on price. For example, "For only $29, this blender is really great."
Pricing comments related to an individual experience aren't allowed. For example, "Found this item here for $5 less than at my local store".
SEAmod
If any part of a product review is a product review, then the Communities team will not remove it. You will find many posts in this forum about the topic.
Seller_aX8qXHuzDCmmz
@Rose_Amazon @Glenn_Amazon @Atlas_Amazon @Michelle_Amazon @Quincy_Amazon @Danny_Amazon
Seller_4zBzdtgCyS9EI
The following are types of reviews that we don't allow and will remove:
A review by someone who has a direct or indirect financial interest in the product.
A review by someone perceived to have a close personal relationship with the product's owner, author, or artist.
A review by the product manufacturer, posing as an unbiased shopper.
Multiple negative reviews for the same product from one customer.
A review in exchange for monetary reward.
A review of a game in exchange for bonus in-game credits.
A negative review from a seller on a competitor's product.
A positive review from an artist on a peer's album in exchange for receiving a positive review from them.
What's not allowed
Seller, order, or shipping feedback
We don't allow reviews or questions and answers that focus on:
Sellers and the Customer Service they provide
Ordering issues and returns
Shipping packaging
Product condition and damage
Shipping cost and speed
Comments about pricing or availability
If it's related to the value of the product, it's OK to comment on price. For example, "For only $29, this blender is really great."
Pricing comments related to an individual experience aren't allowed. For example, "Found this item here for $5 less than at my local store".
Seller_4zBzdtgCyS9EI
The following are types of reviews that we don't allow and will remove:
A review by someone who has a direct or indirect financial interest in the product.
A review by someone perceived to have a close personal relationship with the product's owner, author, or artist.
A review by the product manufacturer, posing as an unbiased shopper.
Multiple negative reviews for the same product from one customer.
A review in exchange for monetary reward.
A review of a game in exchange for bonus in-game credits.
A negative review from a seller on a competitor's product.
A positive review from an artist on a peer's album in exchange for receiving a positive review from them.
What's not allowed
Seller, order, or shipping feedback
We don't allow reviews or questions and answers that focus on:
Sellers and the Customer Service they provide
Ordering issues and returns
Shipping packaging
Product condition and damage
Shipping cost and speed
Comments about pricing or availability
If it's related to the value of the product, it's OK to comment on price. For example, "For only $29, this blender is really great."
Pricing comments related to an individual experience aren't allowed. For example, "Found this item here for $5 less than at my local store".
SEAmod
If any part of a product review is a product review, then the Communities team will not remove it. You will find many posts in this forum about the topic.
SEAmod
If any part of a product review is a product review, then the Communities team will not remove it. You will find many posts in this forum about the topic.
Seller_aX8qXHuzDCmmz
@Rose_Amazon @Glenn_Amazon @Atlas_Amazon @Michelle_Amazon @Quincy_Amazon @Danny_Amazon
Seller_aX8qXHuzDCmmz
@Rose_Amazon @Glenn_Amazon @Atlas_Amazon @Michelle_Amazon @Quincy_Amazon @Danny_Amazon
