Hi everyone,

I recently had an extremely frustrating experience with Amazon's Safe-T claims process, and I believe it highlights a serious issue with how sellers are treated.

Here's what happened:

I shipped an order to a customer, and the package was delivered on time. I even have proof of delivery from the UPS website using the tracking ID of the shipment. However, the customer claimed they didn't receive the package. Without any investigation, Amazon immediately refunded the customer.

I filed a Safe-T claim, thinking the proof of delivery would be sufficient to resolve the issue in my favor. To my shock, the claim was denied simply because I didn’t use Amazon’s Buy Shipping option to send the order.

This raises serious questions:

If Amazon refuses to protect sellers who don’t use Buy Shipping, why are we still charged selling fees for such orders? If they won’t stand by sellers, they shouldn’t collect fees from these sales.

Amazon’s policy forces sellers into a corner. If we cancel an order, it negatively impacts our account metrics. Now, the same customer has ordered the same item again, and I’m being forced to ship it despite the risk of a repeated loss.

The lack of support from Seller Support is even more infuriating. Every time I raise the issue, I get vague responses, and they say they need to escalate it. This delays any resolution and leaves sellers like me at a massive disadvantage.

This situation is deeply unfair. Sellers work hard to fulfill orders and maintain their accounts, but Amazon’s policies often leave us exposed to fraud and financial losses. If Safe-T claims are only granted for shipments through Buy Shipping, this should be communicated clearly upfront. And if Amazon can’t protect sellers, they need to re-evaluate how they handle selling fees and dispute processes.

Has anyone else faced a similar situation? How did you handle it? Any advice would be greatly appreciated.

Amazon, we need better support and protection. This isn’t sustainable for sellers who trust your platform to run their businesses.

Thanks,

Since this year, Amazon’s warehousing fees and inventory turnover rate fees have become too much, making it difficult to make money. I wonder why Amazon charges so many fees? Don’t know where Amazon’s future lies? Does anyone have the same problem as me? Welcome to discuss

How come that although we decided to pay the placement fees to keep shipping FTL, Amazon's proposed shipment is way further than before which increases the cost of freight at least $2000 more that what we usually pay, making the cost of each product even more expensive and making us non competitive on the listing where the buy box is shared. It is unbelievable that having places closer to us to ship the inventory I have to pay the placement fees and triple on freight.

Shouldn't we have the benefit to ship to a closer facility if we are paying for the placement fees?