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Disconnect between Account Health Assurance Team and Account Health Team
To the attention of Amazon Team,
It is very easy to deactivate any account by finding 10 buyers and have them give a "fake product " review even though the product is 100% genuine product.
Account health team is not checking the appeals at all ! .
I bought a product from a wholesale distributor. After I became the top seller of the product, clearly some other sellers started to buy my product and gave a fake product review for it. I know that my products are genuine product. Amazon asked for the invoice. I provided the invoice which is totally complaint with Amazon invoice requirements but Amazon did not accept my product.
When I called Account Health Assurance, they just told me about amazon invoice requirements even though my invoice was totally complaint.
After rejecting my supplier's invoice, Account Health asked for my supplier's supplier invoice. I also provided my supplier's supplier invoice but Account Health team rejected my appeal with a template response.
I checked my supplier's supplier website, they are an authorized distributor of the product and on top of them they provide Authenticity Guarantee Letter.
So my products are 100% genuine and I am at the limit of providing documents. What else can I do?
9 replies
Nikki_Amazon
Greetings @Seller_yyzklOZjGjHxY,
Nikki here to help you with requirements for invoices that resulted in the rejection of your documents.
I'm sorry for the delay in responding to your post here at the Seller Forums. Our team of moderators are constantly working to address all inquiries as soon as we can.
Let's work together to sort this out. I've contacted the responsible team to gather more information about your document submissions. I have a few questions for you:
- What is your supplier's name?
- Did you send the invoices under that supplier's name (supply chain), or under another supplier's name?
Your answers will help us proceed more efficiently.
The forums community and I are committed to assisting you. Feel free to share how we can support you moving forward.
Wish you all the best,
Nikki
Seller_KUqaczMDIm4RD
Meh in all fairness you can get kicked off of anywhere with ease with likely the same method or any one of a dozen.
Good luck getting your appeal sorted out.
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